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Amazon AWS Room for Improvement

Chief Executive Officer at a tech services company with 11-50 employees

The pricing is something you have to watch. You really have to constantly optimize your costs for instance, storage, IP's and things like that. That can become a job in itself to manage just from a budgeting standpoint if you are a moderate to heavy user. However, that's true for Azure or GCP as well. 

If they did more automation on alerting you to cheaper pricing or automated volume pricing based on time/use or even porting you on to on-demand instances automatically, that would be kind of cool. That's something that I haven't seen yet. They could just automatically optimize for your workflow and put you onto a lower-priced instance to save you money.  you Maybe allow you to pick an economy setting, or a performance setting, by time of day etc. something like that. That would be great. Then you don't have to think about it as much as you do in the current iteration.

It would be interesting to have a cost optimized accounting service so that they would come in and help remediate and give suggestions on how to cut costs. I know it's probably antithetical to their bottom line, but that said, obviously, if you take the high road there, you're going to probably keep people, and keep people from switching for lower costs. A lot of times, they can architect a better solution or a similar solution for lower cost and that would lead to customer retention--or maybe a longer term retention discount if youve stayed with them for awhile. That would be helpful if they had that. They have solutions architects, to consult however, they're usually just trying to design the best technical solution as opposed to the most cost-optimized solution. 

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AWS Certified Solutions Architect y Cloud Application Developer at Honne Services

Recently we had a long conversation about functionality that is missing in Alexa — in Mexico, specifically. Alexa for Business is a service and platform that Americans can use to make a call to an Amazon Echo device or a telephone via the app. But in Mexico, we are not allowed to use that technology. This is a significant disadvantage of AWS for those living in Mexico.

I also think that Amazon Rekognition could be improved. For example, I have used Rekognition to label things like trucks, buses, etc. Then we put a camera in front of a bus, so that we can send notifications if the bus driver overtakes another car on the wrong side of the road. However, it seems that Rekognition's machine learning doesn't yet have the capabilities needed to make this kind of labeling and recognition system work properly. Thus, we've had to resort to alternative solutions.

And in terms of how easy it is to learn, Amazon doesn't have the most friendly educational platform. It is very obtuse, in fact. I have wasted a lot of time and effort studying through the official channels, so now I mostly use Udemy courses instead. They are very practical and much simpler, but I would still prefer to learn from the official educational platform if it were improved.

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TB
Data Scientist at iOCO

The service's power lies in its simplicity. It is great in that respect. 

The UI is constantly being improved and the billing dashboard has been improved.

Previously, we asked for more end-to-end workshops, examples, and tutorials and these have been added and improved. 

Recently, AWS has been adding improvements across services, documentation, tutorials and we have now got workshops with real-world scenarios which are tremendously useful It makes me a very happy user. 

AWS and the cloud is a space for constant learning and AWS has increased their output in that respect. 

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Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,643 professionals have used our research since 2012.
GD
Lead Architect - Expert Enterprise Data Solutions at a financial services firm with 10,001+ employees

We get a lot of exception errors, and we're working with AWS to figure out how to fix that. when we lift and shift . We get a lot of alerts. 

As our serverless Lambda is maintained by AWS, in a certain aspect,  we need to gain some more visibility into what is going on when problem happens with AWS serverless 

Their metadata management in AWS needs improvement. They need a centralized metadata management tool, where it can be integrated with  outside metadata tools  with the API. We really need a central metadata framework.

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MB
Manager, Technology at a computer software company with 201-500 employees

While the IAM security key is very secure, they only give you one chance to capture your key. If I'm already logged in and have an email address online, it would be better if it were sent in an encrypted manner to email so that you don't lose the key. I might create the IAM and then perhaps forget to capture it off the screen and then when I do need it, I realize I don't have it and have to create another profile.

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BW
Director of Platform and Information Security at a computer software company with 1-10 employees

The biggest area for improvement is the fact that there are a vast amount of tools. The best way to describe it is this: you have lots of Lego pieces, hundreds of Lego pieces, but they all do something specific. However, it's very difficult to understand the purpose of these tools, how are they fit into our environment, our design ideas, etc. To assemble all of these tools, to make them fit into the architectural vision of the company, is very difficult. This is especially true for a startup that doesn't have unlimited resources for research and study. We cannot comprehend the vast amount of information that Amazon produces.

The pricing is very confusing.  

They should really consolidate and make things simpler rather than offer you hundreds of random options. The way everything is arranged really forces users to figure out everything on their own and then, on top of that, to calculate the total costs. There's an infinite number of combinations even just with cost calculations. It's too much. 

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IW
Cloud Architect at a legal firm with 10,001+ employees

There's always room for improvement, however, they're building out new products. 

The problem with AWS is you have to keep up with the technology. If you don't stay up to date with the technology and its latest changes then you won't know what to use in your infrastructure. For example, as soon as you finish building one thing, then they've already updated to something new. They're always continually updating, rebranding, and rebuilding. 

They tend to oversell before a product is ready.

The solution needs to have more security features continuously added to it.

It would be ideal if they could continue to build a more hybrid collaborative solution - something that allows users to be on-prem, on cloud, or wherever they need to be to build. I'm looking for more AWS to Microsoft (or AWS to Linux) authentication solutions.

There are a lot of management requirements. You need to manage every aspect surrounding the solution, and it can sometimes be a lot.

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KC
Technical Architect at a tech services company with 10,001+ employees

There have been some issues in the past when it comes to file integrations in AWS's cloud products. However, there are now alternative solutions out there that are helping to integrate them all.

One thing is that sometimes it becomes a problem when troubleshooting our tools because when you have some things local and some things remote on a foreign server, it can get complicated. We find that sometimes it's a challenge to gather the necessary information from logs and such because you need the proper agreement to capture those details. 

In the future, I would like to see Amazon move more into local clouds, by capturing more of the small market. Nowadays, spending a lot of money is not on the list of priorities for many companies, especially considering what's going on in the world. We want to leverage whatever amount is available and still get all the benefits of new AWS cloud offerings.

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HB
Software Engineer at a tech services company with 1,001-5,000 employees

We had some problems with bandwidth because of high usage. There were so many queries going to the API and since we were on a budget, we did not provide the needed requirements for our software. At those times the performance was really slow, I needed to log in using a remote session to check whether there is a problem and if there was I had to restart the server. If you have the required budget and you know how to customize it, I think it would be working fine.

In a future release, I would like to see more support for AI because it is the future. 

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GP
PKI Policies Manager at a tech vendor with 201-500 employees

While feasible, custom configuration will be more time consuming than standard, although we have not encountered many instances which required us to seek support or advice.

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RH
President at a tech services company with 51-200 employees

I haven't delved down deep enough into the solution in order to come up with an answer for what may be lacking.

The only real downside to AWS is they can easily shut you down if they want to.

Clients ask us "Well, what happens if I go and put this on AWS and they don't like me for some screwy reason and all of a sudden they shut me down, they've killed my entire company?"

While AWS often is at the top of my list to recommend to people, I always have to tell them, "Hey, you got to be careful because if they don't like you, they can shut you down in a heartbeat. And they can kill an entire company by doing that."

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Enterprise architect at a computer software company with 201-500 employees

The pricing could be more competitive.

There need better integration tools whereby you could have widgets. It already technically has this, however, if they had widgets that could help with the journey from an on-premises legacy database management system, that would be ideal. There should be some accelerators that can convert and automate data pipelines into AWS so that users don't have to start from scratch. 

Basically, if we had accelerators and tools that can help fast track and leverage existing data schemas, models, and then also, data pipelines that are already set up, it would help items to be quickly migrated rather than doing everything from scratch on the cloud.

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JH
Senior Devops at a computer software company with 5,001-10,000 employees

On the console, they used to have some shortcuts making this solution easier to work with, but now we have been dealing with so many problems on the console, and some of the options are not very useful in my perspective, so they should bring back those options that make things easier to run some of the services.

Most of the time the options are pre-selected, or you have to go with the default settings, but from my perspective, there are some services which are now more complicated to use than before.

An additional feature I'd like to see in the future is more integration with public repositories, though some use their own repositories for security purposes, but I think it'll be easier to deploy services through public repositories.

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Senior Cloud Consultant at GBM

One feature I would like to see is to have a better or a more user-friendly web console. 

The web console of AWS is not so user-friendly. They can make it more user-friendly, which will be good for administrators or users of AWS.

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Founder CEO at PROZM Knowledge Services Pvt Ltd

The features that should be improved are that there should be better clarity on their invoicing. There are so many things they charge for - high line items in the invoice. I think there should be more clarity and more ease of use with their billing.

I'd like to see better ease of use with the billing console and a clear dashboard to understand the usage.

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YC
CTO with 11-50 employees

The overall convenience and the ease to use could be improved. Right now, for example, we still have an integrator that helps us. They help us do the so-called hand-holding to get us started. Once we start, we can train up staff and we can manage most of the operations ourselves. It's just that first little bit that's difficult to handle alone.

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Scrum Master | Project Manager | SW Developer at Mobi7

At times we find ourselves a little trapped, with the lack of customization, for what we need. That doesn't mean that the tool is lacking it means that we are trying to be more creative than the tool and the rest of the market. In cases like this, it is we who need to revise our plans.

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KB
Co-Founder at a consultancy with 1-10 employees

It's not our favorite for sure. Some of their well-listed services are not super configurable — at least to the extent that we would like to configure and customize them. Some of them are not that considerable as per our requirements. We have tried Dropbox and some other solutions as well, including One Drive, Dropbox, etc. It seems as if some of those solutions can be configured and customized a little more — like it's built into their fabric. AWS doesn't have that feel, but understandably, as they're such a behemoth.

They still haven't managed to crack some of the advanced think features, which are important especially if you're dealing with Mongo or any of the databases which are sort of non-sequel — like non-relational databases.

They have some sync related problems that we had noticed that we are trained to work around. Those are some of the things that our development team is struggling with.

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Enterprise Solutions Executive (AWS Certified Solutions Architect) at a tech services company with 11-50 employees

From a technology standpoint, the solution is almost perfect. We don't feel that anything is lacking in that sense.

The feedback we are getting from our customers, especially here in Turkey where the exchange rate fluctuates regularly, is that the solution is quite expensive. Other cloud competitors are less costly. From our country's point of view, I would say that it needs to be cheaper.

When the solution faces downtime, it can be for hours or half a day. This is far too long.

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VG
Systems Architect at a educational organization with 1,001-5,000 employees

I think Amazon could improve some of the security or fine-grained access for metadata and many other things. From a cloud standpoint, Amazon provides more ways to restrict access or provide fine-grained access to different services. For the time being, I think the ecosystem is relatively secure, but there is room for improvement. 

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NK
Senior Software Consultant at a comms service provider with 10,001+ employees

The IEM (Infrastructure Event Management) appears to be complicated, specifically cross-account resource permissions. It's a bit complicated to implement and to understand. It requires a lot of heavy lifting. 

I am not exactly sure if we implemented it poorly, or it is the same.

Cross-validation and logging-in are areas that need improvement.

There are many variables involved in pricing the service in AWS and overall, the pricing is a bit on the higher side. If the variable in pricing could be simplified, that will also help. Sometimes, we don't use these cost optimization tools.

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Senior Technical Architect at a computer software company with 1,001-5,000 employees

User personalization and robotic process automation services need to be mature enough. More APIs are required for robotic process automation services. Azure is more mature in terms of user personalization and robotic process automation services. 

The document processing can also be better. Whenever we want to do any kind of document management, I try to do OCR, ICR, etc. The functionality in AWS has to be more like that.

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Service Management Department Manager at a tech services company with 1,001-5,000 employees

In terms of what could be improved, I also use Google Cloud GCP and AWS cannot directly use the Azure EC2 consult. They could add that feature. Direct connection to the EC2 console server would be very useful.

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AS
Director at a tech services company with 11-50 employees

I would appreciate more direct support from AWS. I have some good personal contacts with AWS and through that, I am able to get some help. But, on a professional level with a small to medium-sized enterprise that needs any direct support from AWS, it is not supported. It is typically a part of the business model. They encourage you to go through one of their Implementation partners.

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PS
Manager

AWS cloud has an issue with accessibility to the customer, it's very limited and if there's an internal issue, we won't know about it because they don't expose their APIs to many things. This is a generic cloud problem for all cloud products. It's not just AWS. It's Azure, Google, all of them have the same problem. They will never give you any information, and you can't even check their logs properly. That kind of transparency issue is critical because whether I'm using their infrastructure or not, I should have visibility with regard to what is happening in my network.

I'd like to see compatibility extended to include additional applications which are widely used but not compatible on the public cloud. Without them, you can't build the ecosystems for each and every thing. I realize there are so many applications around and you can't source everything but I'd like to see additional compatibility.

The solution has some limitations because you won't have the space for some of the applications. For example, Google is the only provider with a VMware product line. Some of the applications still need a physical server.

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ES
Chief Technology Officer at a computer software company with 501-1,000 employees

The user interface (UI) needs improvement. Right now, it's not the best.

The product's authentication method could be better.

The pricing model could have a more competitive edge.

It would be great, in a future release, if the solution offers unified hybrid management, or hybrid cloud management.

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NB
Senior Software Engineer at a tech services company with 5,001-10,000 employees

AWS could be improved with more integration, but I can see that they're developing these features and working very hard on their platform. 

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AGM, Enterprise Solutions at Omgea Exim Ltd

The solution could always have better performance. 

Some extensions are better than others. 

We'd like it if the solution was more secure. 

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SK
Architect at a tech services company with 10,001+ employees

Amazon AWS could improve on its data warehousing appliance.

Its only cons are on the data warehouse side. AWS' data warehouse Redshift is not as good as it should be.

In terms of what should be in the next release, I would say nothing much other than that AWS has a lot of services doing similar work. If they could consolidate and make sure that the services are defined appropriately, that would be an improvement. Currently, there is a duplicacy of work.

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VP Platform Engineering at Hydrogen

The security right now needs improvement. It's not bad, per se. It's just that there's always room for improvement in security.

I'd love to see guarding duties enhanced.

The pricing could be a bit better. It's something that can always be improved upon.

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Senior Software Engineer at a financial services firm with 10,001+ employees

There should be seminars and online training sessions available from AWS because a lot of people who are not using it would benefit from having the basic knowledge or basic hands-on experience. If they gain experience with it, then they will be happy to use it in the future.

Training could be in the form of more documentation or training videos. Any increase would make this solution easier to handle.

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RN
Manager at a pharma/biotech company with 10,001+ employees

The solution could always be further improved on the commercial side of things. Amazon Web Services are not cheap. It would be ideal if it was less expensive for the customer.

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SG
Digital Services- Cloud Solutions Architect at a computer software company with 10,001+ employees

One problem is that the AWS public cloud doesn't have shared storage capabilities. The second thing is the cloud performance versus on-prem. I also have one suggestion that's solution-based. For example, if I want to deploy a medical solution, I would like to have a medical template, so I don't have to set up the infrastructure from scratch. They should provide everything in a pre-defined custom solution blueprint. 

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AT
Cloud Architect at a tech services company with 10,001+ employees

I'm not an expert on the product, but if I had to suggest one improvement, I know a feature that would allow a person to back up his on-premise solution to the cloud directly with one click would be useful. This solution should be agnostic because sometimes a product that was backed up with Veeam is highly compatible with Commvault. I think it would be better if these backup features were agnostic. 

Viewing a build could also be improved. It's not easy to follow up on your consumption and see how much you're paying and how much you will be paying. Viewing the build could be more clear. 

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DM
Software Developer at a tech services company with 11-50 employees

Personally, I need to improve myself in terms of the knowledge I have around the product. My goal is to maybe get certified in order to understand it better. It would be helpful if they would be able to provide me with more certification information. 

It's a good platform. I don't have any issues with it at the moment. 

It would be ideal if they could provide automatic health reports. That way, I would be able to understand at a glance the state of my services at any given time. 

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CF
VP at a computer software company with 201-500 employees

One of the things we are concerned about is the amount of memory because when we deploy the products, we have to make sure that the client has sufficient resources.

It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients. I believe that they have a lot of information available, so maybe they can have better analytic reporting.

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RM
Director, Tools Engineering & Security, Data Platform

There are some subjective pain points, but we are pretty satisfied.

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IS
Co-Founder at a tech services company with 1-10 employees

There are no additional features I would like to see. All the features we require are already provided and we aren't looking for anything else beyond that. 

In general, the only feedback I have is about the startup programs they used to have. Startups would get a particular amount of credits so that people who are just starting their own business could export. This is no longer the case, but it was very good because it helped a lot of people start their businesses. Amazon should consider this again. 

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Lead solution architect at a tech services company with 10,001+ employees

If you are familiar with other cloud infrastructures, you can see that it is in need of some enhancements.

It is easy to enhance it to make the clustering easier.

At times, when you use CloudFormation to create five machines with a sequence name, it is difficult but can be done with Terraform easily. 

I would like to see CloudFormation made more in the programming way of thinking. You have some variables, LOB, IF statements, and inheritance, where it's not just the functionality that we have, but gives you the output. They could make it close to the programming language, even if it's a scripting language. They need more control over it such as an If-Then-Else statement and a sub-loop if possible. It will make it easier to create the infrastructure.

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RG
Senior Manager, Engineering at a computer software company with 10,001+ employees

There are some areas that are not great. For example, with some Microsoft technologies such as .NET, you will have a difficult time deploying it on AWS. It works very well with open-source solutions like Java, but not with .NET technologies.

I would like to see more alerts added to the system. Preemptive alerts would be very good. It is something that happens and you have to do a lot of configuration at that time, which can be complex.

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Senior Software Engineer at consol gulf

I cannot recall coming across any issues or any missing features. 

There are some other issues I see, but that was more on the security side, not on EC2. That's more of a technical thing. I was not able to get it up and running, however, that was a different issue altogether. It was more due to my understanding of the solution.

I want to use AWS as a full solution for my website - for domain and website hosting, and everything in between - however, I was not able to find everything together. They should work to make it an easy all-in-one end-to-end solution.

The product is a bit costly.

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JA
Associate Director at a tech services company with 11-50 employees

Not all of the functionality is available in Europe and our customers in France want to be able to use features that are only available in the US. 

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CEO at Fit Ideas

It's very easy to configure and to use the platform, but we would like to be notified about our consumption. The consumption is a critical point for us because we are not always using the platform, but sometimes we receive high charges — high amounts of money for services that we didn't even use during that month, for instance.

I would like to receive some alerts when my consumption is getting out of the normal range.

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Manager Project Management at a computer software company with 10,001+ employees

As a result of the competency, I believe that most people are now leaning toward Azure rather than AWS. That is also according to Gartner's forecast, more people are turning to Microsoft Azure.

The price could be better.

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AM
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees

We would appreciate it if the product was cheaper. 

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CS
Sr Solution Architect at a financial services firm with 1,001-5,000 employees

We have had some difficulty figuring out how to monitor how many EC2 instances have been networked into our entire enterprise. We usually try to create a diagram outside of AWS. The types of information we are trying to determine are, for example, what hardware devices are interconnected, and when was the interconnection made.

It is difficult to extrapolate budgeting costs and schedules from the information gathered from the usage of the solution in our systems. We are given a large lump sum of money at the beginning of the year for our budget but it is hard to summarize costs to put down on paper for justification or projections.

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Chief Technology Architect - Agile/Devops Evangelist at Sandz Solutions

I'm just bugged by the charges that I'm not really able to manage. If there is so much little stuff, that I enabled from time to time, then I get lost. And then I tend to forget about that. It would be better if there was a corresponding notification as well. I would like to see a notification indicating you have not used this instance. You might want to turn it off so as not to incur the cost or something like that. But because most of my usage is charged to my credit card. It's disappointing and frustrating at times. If they could provide some kind of entry point. Something similar to WordPress where small businesses could have an easy way to come up with a site that could behosted immediately.

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VM
Digital Architect at a tech services company with 501-1,000 employees

The pricing could be a bit high at times. It's something they could improve upon.

We aren't missing any features right now. For us, the solution is perfect as it is. We don't feel anything is lacking.

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IE
Lecturer and Researcher at a university with 1,001-5,000 employees

The product would be better if it was more secure. 

The stability could always be improved upon.

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President at Embedded Sense, Inc.

I cannot recall feeling there were any features missing.

There is a bit of a learning curve. That said, it's likely no different than learning any other cloud.

The pricing could be a bit lower, even though its costs are in the middle of the road.

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SD
Integration Architect at a retailer with 10,001+ employees

Amazon needs to develop better tools for troubleshooting network traffic, application insights, performance, and even some aspects of integration mapping. I'm hoping AWS implements something like Azure's Network Watcher and a log analytics solution where a can pull logs from various services and present them in a single dashboard. I want to summarize the performance and usage of every service and application.

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MP
Director of Technology at a energy/utilities company with 51-200 employees

The interface is relatively complex. It's not complex when you compare it to Azure, but with some other competitors, it is a little complex.

The interface could be simplified. It's an area that needs improvement, as well as the price.

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NR
Lead architect at a computer software company with 10,001+ employees

This solution could be improved by a better licensing model, especially for third-party software. Amazon AWS could also potentially be improved by more free storage, but I think that it's okay when compared to competitors' products. 

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DN
Assistant General Manager, Information Technology & Infrastructure at a real estate/law firm with 10,001+ employees

Our use case is limited to virtual services and RPA development. We are not using it quite heavily, and there are not many issues or problems so far. However, it would be great if it could be integrated with more AI features and proactive monitoring. It could also have more automatic capacity expansion features. For example, when renting out some space, memory, or computing power, the service can have the capacity to expand by itself without being manually handled by us.

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IT Architect at Orbis Data

The response time of technical support could be better. It is not so good. While this can likely be attributed to our lack of a premium support contract, they should still show more consideration in their response time towards first time clients. 

Moreover, as things grow, the solution will need the scalability of Amazon services for it to be very secure. More scalability will be essential. It will be important for us to incorporate certain architecture-based ideas or configurations of the signature that would need to be included in our solutions or designs. 

As an example, we developed a mobile application that will reach 10,000 users of Amazon services within its first year. The following year, it is projected to reach around 100,000 users. 

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SY
CTO at a tech services company with 11-50 employees

The solution would be better if it was more secure. That's an aspect they need to work on.

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DC
Consultant at a educational organization with 11-50 employees

In IBM we have IM, identity access management. For all the solutions in AWS, identity access is not quite so straightforward. Identity and access management on AWS could be made to be much more straightforward. That is something that they could work on. If they could work on that and use it for load balancing, that would be ideal.

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Principal Consultant at High Sierra Consultants

One thing that Azure offers that I think is good is Migrate appliance. So, Azure has a migrate appliance that allows you to run against workloads to determine the cost, preparedness, and scalability. I haven't found a similar feature in AWS. That kind of service would be great on AWS too if you could point it to the data center.

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AA
Founder at a computer software company with 11-50 employees

The usability of the solution could be a bit better. 

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KK
Staff Engineer at Commonwealth Bank

One of the problems that I have seen is that some of the products are not as mature as others. For example, their API Gateway is not as mature as Kong, and their version control system is not at mature as GitHub. It's the same thing with their databases like DynamoDB, which is not as mature as MongoDB. Once we have equality in products between on-premises and cloud, this system will be a very good proposition.

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SB
Senior Architect, Technology Transformation Group at a computer software company with 5,001-10,000 employees

The solution could offer better integration capabilities.

The pricing is a bit high. It's an aspect they could improve upon.

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GS
Product Owner for AWS and DevOps at Sunlight Financial

They should implement the command shell by default. As it is now, to open the console, you have to download the command application. When you compare with GCP, they have the command shell inbuilt.

It would make it more seamless for the administrator to include this. There are times where the machine is not connecting and you can't wait for the RDP because you have to create them quickly.

Building a shell directly from the console is a good solution. This is missing by default. there are ways that it can be done and integrated.

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MR
GM COE at a tech services company with 201-500 employees

There are a lot of scripts and data forms are available. For us, it's not required as much now. I don't know what should do that could be extra.

They should offer fixed costs instead of basing it on consumption. There's a huge cost for support.

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TG
Vice President at a tech services company with 1-10 employees

They could lower the cost. The setup could also be easier.

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AT
Regional Solutions Architect at a tech services company with 1,001-5,000 employees

The cost management is too complex right now.

The pricing of AWS is very unclear. They make it quite confusing. They need to make the cost structure easier to understand.

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Vice President - Services at Locuz Enterprise Solutions Ltd

They're really good on the business computing side, but there are other services where they can do really well. They can improve the data analytics platform and the data warehousing platform.

Its pricing can be simplified a little bit more.

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Chief Operating Officer at FarEye Digital Logistics

One area that could be improved is in data management. They could improve on the data side. For example, I see others with better cloud services and larger data computing capabilities.

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Managing Director at Erste Group

It's too early to say what needs to be improved, as we went live only at the beginning of this year. We started last year and went live at the beginning of this year, so it's still a work in progress. In terms of additional features we'd like to see, the one thing that comes to mind is better integration with Oracle. We have a lot of Oracle databases, and there is no other option to either migrate to PaaS, stay on-prem, or use Oracle Private Cloud. So better integration with Oracle is something we are looking into. It's the same story with AWS or Azure. 

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Software Engineer at a computer software company with 501-1,000 employees

The pricing of the solution could be better. It's a little pricey.

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SD
CTO & Product at a financial services firm with 11-50 employees

I'd like the solution to be more plug-and-play.

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Senior Oracle Database Administrator at Refinitiv

When it was only Amazon AWS in the market, no one was concerned about the pricing. However, now that there are so many competitors, there is more comparison for cloud service providers. They should look into reducing the price of this solution to stay competitive. It would be a benefit.

The current trend is multi-cloud. They can launch the Oracle service in Azure, and we expect that this should be possible in Amazon AWS as well. 

I would like to see better integration between Oracle and AWS.

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Information Security Officer at GlobalSign

Monitoring still needs to be improved.

Better support for Windows Operating Systems would be appreciated. It is good for Linux but needs to improve for Windows.

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Consultant at Skill Orbit

I have found some problems related to the database.

The price of this solution could be reduced to make it more competitive.

There are some limitations for certain applications that happen regionally and it is an issue for us. If we work with an application that is set up in New York, for example, then it has to be able to work in Pakistan.

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Head of Data Projects at Cognitivo

It would be better if there was a way to see which components were still on. We have some situations where I forget that some components are turned on. We forget some components are on, and we only see that these components are on when we see the bill at the end of the month.

It would also be better if AWS had specialized firewalls or integrations with leading products. For example, a specialized firewall with content filtering. We were looking for some firewall tools, and we saw that AWS doesn't have any specialized firewall tools in its services portfolio. So, we are looking for other tools like FortKnox, Forcepoint, and Check Point because we didn't find the solutions in AWS services.

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LW
Technical Solution Architect

The pricing could be better. It's a bit expensive. 

The availability could be better.

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Consulting Practice Partner - Data, Analytics & Artificial Intelligence at Wipro Ltd

I think the solution could be more user-friendly, like Microsoft products. They could include a lot more applications and make free resources available. I'd like to see more code application within AWS to build modern and good applications. A lot of cases we deal with need to write a lot of code in AWS and it would be helpful if there were designer functionalities.

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Gerente regional de tecnología at a manufacturing company with 501-1,000 employees

The technical support should be better than what is on offer right now.

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CF
Cloud Solutions Architect at a tech services company with 11-50 employees

The pricing structure can be improved and made more straightforward. There are so many options, and you have to make several choices before confirming the final cost.

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SJ
Director Of Sales Marketing at a energy/utilities company with 10,001+ employees

Amazon AWS could be improved with cheaper licensing costs. 

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ES
Regional Business Manager - North Latam - Public Sector - Amazon Web Services (AWS) at a tech services company with 10,001+ employees

Some of the services are hard to use so I think a more user-friendly interface would be helpful.

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AT
Senior Vice President Information Technology at a comms service provider with 11-50 employees

The solution can get to be a little expensive. 

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Director at a tech services company with 51-200 employees

The price could be better. 

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FM
Corporate IT Applications Manager at a retailer with 10,001+ employees

Working with AWS requieres your organization to invest in training your team to better use and take advantaje of all that AWS has to offer.

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CS
Arquiteto de Soluções at a tech services company with 201-500 employees

In terms of technical features, I don't see anything missing. The only two points in favor of other providers are the price and local support.

The main problem that we see here in Brazil is the price. It is much more expensive than any other cloud provider.

Their local support can also be better. We get more support from some of the other providers here in Brazil as compared to AWS.

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SG
Senior Researcher at a computer software company with 10,001+ employees

An area for improvement would be API creation - a lot of tools are provided, but there can be issues with integrating them. There is also a cost underlay, in that at the end of the day, some costs are not in the picture, so AWS needs to improve its costing toolset.

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Head of Implementation and Security at a financial services firm with 1-10 employees

I'd like to see AWS implement consolidated billing for businesses operating under one group. We want to consolidate the functionalities but keep the billing separate. That is a challenge we've faced, and I feel it's something they can improve on. For example, maybe you have three businesses that are operating under one group, and you want each entity to have a separate bill for the respective workload that they're using. But in terms of technical expertise, you want to consolidate the technical support and function of the three accounts. That's an area where AWS is struggling.

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GG
Founder & Solution Architect at a tech services company with 11-50 employees

Amazon still has room for improvement in terms of being more mature on the monitoring side and in terms of the native capabilities. Amazon should get their services portfolio stronger on OEM-based workloads such as Microsoft and Oracle. There are a lot of areas that still do not have offerings, so there is room to grow. I would be happy if they bring more maturity to the monitoring capabilities and SaaS offerings. They are strong on Infrastructure as a Service, but they are not mature on SaaS.

Amazon is not at all a partner-friendly company. Support from Amazon is not at all good as a partner.

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LF
CTO at a computer software company with 51-200 employees

Amazon AWS could improve by being more secure and adding more features.

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GM
Senior Field Application Engineer at a tech vendor with 1,001-5,000 employees

They currently have fewer regions in Asia, especially in India, China, and other places. They can maybe put more data centers in this region.

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SS
Sr. Technology Specialist at a computer software company with 5,001-10,000 employees

The price could be better. Support for data analytics could be better. I don't see much support for data analytics. They have a lot of support in Azure, but I don't see a lot of innovation on the data analytics side in AWS.

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DC
Technical Lead at a tech services company with 10,001+ employees

Our API Management solution is integrated with Lambda, and last year, we had an issue while upgrading Lambda from version 8.0 to version 10. It seemed like Lambda runtime was changed by AWS, and there was a bug that caused the downtime.

The loading of the dashboard is slow. It could be because I am located in China.

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Senior consultant at NTT Security

Its interface could be better because there are so many services right now in the product that it is quite difficult to navigate around in this. Its interface could be a subject of improvement.

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BL
Technical Account Manager at a tech services company with 501-1,000 employees

There is no control of downtime.

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Service Delivery Manager / Architect at a tech services company with 201-500 employees

AWS support could be better.

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YA
VP Technology at a tech services company with 1,001-5,000 employees

In the next release, I would like to see better pricing.

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MM
Chef manager at a insurance company with 5,001-10,000 employees

The solution could improve by being more secure.

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Senior System Administrator at KnowledgeNet

If you have not had previous training or studied guides it will be a little difficult to use the solution. However, the difficulty also depends on what you are using the solution for. They can improve by providing more documentation, such as tutorials and videos.

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Chief Technology Officer at SYSDE

In general, the cost management in Amazon is complicated. It's not too straightforward. That's a little bit of a problem that they have. 

Sometimes, their interface is kind of old. We see that they're trying to move forward and modernize, however, they've gotten a little bit behind compared to, for example, Azure, which obviously started later, and yet, has a better interface. Not better. I would like it if it was easier to reach certain items.

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NL
Audit Manager at a financial services firm with 5,001-10,000 employees

The price could be better.

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MS
Director - Technology Operations at a educational organization with 10,001+ employees

Amazon AWS would be improved if it were more stable and if customer support's responses were faster. 

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Senior Information Security Analyst at a recruiting/HR firm with 201-500 employees

Like anything, Amazon AWS has room for improvement, but it's not bad.

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JP
Senior Manager IT at a tech services company with 501-1,000 employees

We have had several issues with the products and services but as of now, there are no good alternatives.

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Manager of DevOps at a tech services company with 1,001-5,000 employees

It would be helpful for us if we could easily integrate Oracle RDS with AWS. That would work well with the solutions we have in place.

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Solutions Architect at a financial services firm with 1,001-5,000 employees

The sorting model in AWS is a little bit complicated. When you are going through any component, you can get some surprising results.

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CB
Content Writer at a tech services company with 11-50 employees

The dashboard and interface need improvement.

It could be more user-friendly.

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KM
Devops engineer with 1-10 employees

The price needs improvement.

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Information Security and Compliance Officer at Carnation

The price of the solution is comparatively quite high in comparison with that of Azure. 

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VP
Director at HALL MARK GLOBAL TECHNOLOGIES

There are multiple operational and administrative services on AWS, I am expecting to see an integrated single platform of all the services so that it will be easier for the administrators to monitor and manage.

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AR
Technical and Solutions Executive at a tech services company with 1-10 employees

The interface could be improved.

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Gerente TI at Tecdex

It's sometimes a challenge to manage billing on this platform. It takes a lot of labor to generate billing for our customers from the service on the cloud.

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SK
Director at a consultancy with 11-50 employees

Its subscription model or pricing model is too complex, which should be improved.

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VT
Data Science Manager at a tech services company with 11-50 employees

Some services that are not used often have poor quality and need to be improved.

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AC
Broadcast System Manager at a media company with 501-1,000 employees

The cost of the solution could be improved, it's quite expensive. I find the networking to be overly complex. 

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RC
IT Staff Manager at a hospitality company with 51-200 employees

Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back.

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AJ
Founder & Chief Operating Officer at a tech services company with 11-50 employees

The activation process can be improved. Sometimes, the activation takes a lot of time. There are many components of the infrastructure.

Integration with in-house applications could be simplified.

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FV
SAP Platform Security Consulting at a security firm with 1-10 employees

Scaling is an area that can be improved. For example, I would like to be able to change the amount of memory that is allocated to a server. This would give us better performance. I know that it can be done but it isn't obvious how to do it.

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SK
Project Specialist at integra software

It just needs to be improved from the security perspective.

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AS
Sr. System Architect at a healthcare company with 10,001+ employees

Its price should be lower. The price for in-house usage should be different from production usage.

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NK
Senior Solutions Specialist (Network & Security) at a comms service provider with 1,001-5,000 employees

The pricing is reasonable but there is always room to be better. 

If it was offered for free, it would be better.

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CD
Coordinator / Specialist Database Management at a healthcare company with 10,001+ employees

I need to read a bit more and figure out if the database configuration is off. I'm finding that the solution can sometimes be slow. 

If I have a complex database on the OCI and try to move in AWS, for example, sometimes I can't do it. I'd like it to be easier if possible. 

I'd like to see integration with MySQL.

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Technology Competency and Solution Head at LearningMate

The cost should be reduced.

They should have a better big data stack.

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GJ
CTO at a construction company with 11-50 employees

I think the price can be improved. The price is high now, and Amazon's web portal can be improved.

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AC
Microsoft 365 Technical Solution Architect at a marketing services firm with self employed

Amazon AWS could be improved by lowering the general storage price. 

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HG
Technical Content Writer at a computer software company with 51-200 employees

The solution could have better security and more integration with other platforms.

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Software Engineer at a tech services company with 11-50 employees

It should be more secure and have more integrations. 

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RF
IT Project Manager / Manager / Consultant at a tech services company with 11-50 employees

The customization could be improved. 

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ET
Customer Success Manager - Architect: Cloud and Data Platform at a tech services company with 10,001+ employees

AWS could use better integration with other products and clouds. Multi-cloud is an important solution for cost savings.

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MZ
Head of ICT Infrastructure at a construction company with 1,001-5,000 employees

I'd love to see an Amazon data center here in Peru.

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Assistant Manager at a tech services company with 201-500 employees

I have trouble with the AWS command-line interface.

The security could be improved.

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UD
Director at a media company with 11-50 employees

We like everything about the solution except for the general price. Most of Amazon's products are quite expensive. 

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JP
Chief Technology Officer at a financial services firm with 11-50 employees

The price could be better.

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EK
Sr Lead Data & Information Architect at a pharma/biotech company with 5,001-10,000 employees

It would be good to see integration with a low code platform. They have one, but it is for intervention. It would be interesting to see it more developed.

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Senior System Engineer at a tech services company with 11-50 employees

Amazon AWS could improve on security.

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BI Expert at a financial services firm with 1,001-5,000 employees

Amazon AWS is a very poor product for students. Microsoft Azure is a better solution.

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DevOps Engineer at Apptegy

The solution should me made friendlier to use. 

As far as the automation is concerned, the backups should be scaled. 

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Architecture and Solutions Specialist at a marketing services firm with 10,001+ employees

Amazon tools are for more mature DevOps. The process and the Dev is very good, but it doesn't compare to the ease of using the Google Cloud Platform. Google Cloud Platform is easier for the developer since it has many automation features. You can use the many tools to automate your info or create machines. Personally, I like using both.

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GS
Associate (System Planning) at a financial services firm with 5,001-10,000 employees

Some features may be better in Azure or some other portal. AWS could add some of those features.

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CL
Data Analyst at a tech company with 51-200 employees

I think the product could be improved by simplifying the configuration. I would also like to see a reporting feature included, like you find in SQL Server.

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Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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