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Ibrahim Rasras
Lead solution architect at a tech services company with 10,001+ employees
Real User
Top 5Leaderboard
Feature-rich, integrates well, stable, scalable, and has good support that responds immediately
Pros and Cons
  • "It integrates well."
  • "I would like to see CloudFormation made more in the programming way of thinking."

What is our primary use case?

We use several features of this solution for many purposes. For example, we use CloudFormation for infrastructure as a service, Kinesis for the message queue, Lambda for integration services, and ATC for hosting. 

We also use S3 for storing the data, clustering, Multizone security, AVS to attach hard disk, and assistant.

What is most valuable?

It is easy to use.

It has many features that we use.

It integrates well.

They upgrade a lot of applications.

What needs improvement?

If you are familiar with other cloud infrastructures, you can see that it is in need of some enhancements.

It is easy to enhance it to make the clustering easier.

At times, when you use CloudFormation to create five machines with a sequence name, it is difficult but can be done with Terraform easily. 

I would like to see CloudFormation made more in the programming way of thinking. You have some variables, LOB, IF statements, and inheritance, where it's not just the functionality that we have, but gives you the output. They could make it close to the programming language, even if it's a scripting language. They need more control over it such as an If-Then-Else statement and a sub-loop if possible. It will make it easier to create the infrastructure.

For how long have I used the solution?

I have been working with Amazon AWS for more than seven or eight years.

We are using the latest version.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Amazon AWS is a scalable solution.

I work as a consultant and have a couple of customers. Each customer is of a different size company but they are all over 1,000.

How are customer service and technical support?

AWS has very good technical support. They react immediately when you need help.

How was the initial setup?

When you speak of installation, you refer to applications already built or software in ATC to be installed. AWS doesn't sell applications, they give you an infrastructure as a service, application as a service, and a platform as a service but they don't give you applications to be installed.

There is no installation required in AWS.

The maintenance required depends on the size of the company. Some larger companies require a larger IT department while others don't require it at all.

What's my experience with pricing, setup cost, and licensing?

A license is required. Some customers will provide their own license and others will purchase it directly from AWS.

What other advice do I have?

I would recommend this solution to others who are interested in it.

I would rate Amazon AWS a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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IshtiaqAhmad
Senior Software Engineer at consol gulf
Real User
Top 20
Stable and easy to set up but can be a bit expensive
Pros and Cons
  • "The product is reliable and quite stable."
  • "I want to use AWS as a full solution for my website - for domain and website hosting, and everything in between - however, I was not able to find everything together."

What is our primary use case?

I primarily used the solution more for a POC. The solution was primarily used for data lakes. However, my use case is more focused on getting the IDs up and running.

What is most valuable?

The dashboard is very good.

The solution in general is user-friendly and easy to navigate.

The product as a whole is very intuitive.

The initial setup was quite easy.

The product is reliable and quite stable.

The solution is fine for static hosting.

What needs improvement?

I cannot recall coming across any issues or any missing features. 

There are some other issues I see, but that was more on the security side, not on EC2. That's more of a technical thing. I was not able to get it up and running, however, that was a different issue altogether. It was more due to my understanding of the solution.

I want to use AWS as a full solution for my website - for domain and website hosting, and everything in between - however, I was not able to find everything together. They should work to make it an easy all-in-one end-to-end solution.

The product is a bit costly.

For how long have I used the solution?

I've used the solution a bit, however, my specific experience is not up to date. My usage is not on the production side.

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches and it doesn't crash or freeze. The performance is good and overall, the entire solution is reliable. 

What do I think about the scalability of the solution?

We haven't attempted to scale the solution yet, as we are still at the POC phase. However, ultimately, that is the plan and it is my understanding that it will scale well.

How are customer service and technical support?

We've yet to contact technical support. I can't speak to how helpful or responsive they would be.

How was the initial setup?

The initial setup, in the end, was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution can get to be expensive.

What other advice do I have?

We are using different services. We are using Alexa, for example, and static hosting. We do have a corporate account, however, we're not using a lot of services on it.

I'm not sure which version of the solution we are using.

We don't have a dedicated private cloud and therefore use a public cloud.

I'd recommend the solution to others. Overall, we enjoy using it. 

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Manager, Engineering at a computer software company with 10,001+ employees
Real User
Top 5
Robust, scalable, user-friendly, and support included when deployed
Pros and Cons
  • "One of the features offered is scalability on demand."
  • "It works very well with open-source solutions like Java, but not with .NET technologies."

What is our primary use case?

We host the service for customer products. Those services are utilized by different product lines, which can be used on AWS.

What is most valuable?

One of the features offered is scalability on demand.

It's user-friendly.

What needs improvement?

There are some areas that are not great. For example, with some Microsoft technologies such as .NET, you will have a difficult time deploying it on AWS. It works very well with open-source solutions like Java, but not with .NET technologies.

I would like to see more alerts added to the system. Preemptive alerts would be very good. It is something that happens and you have to do a lot of configuration at that time, which can be complex.

For how long have I used the solution?

I have been using this solution for ten years.

What do I think about the stability of the solution?

It's stable and a pretty robust solution.

What do I think about the scalability of the solution?

It's a scalable solution that features scalability on demand, which is working perfectly fine.

We change the core on demand. We can increase the capacity on demand.

We have 10,000 users in our organization who are using this solution.

How are customer service and technical support?

We have dedicated support. Once we have deployed it, support comes as part of the service because it is incorporated with the solution.

We get all of the support that we need.

How was the initial setup?

The initial setup was definitely complex, but not because of AWS. It is complex because we need to upgrade to be compatible with AWS, which is related to the product and not AWS. The setup of AWS is straightforward.

We deployed it in a cluster way. Initially, it took a week to set everything up.

The first time it took longer, then became straightforward. It only takes a couple of hours now.

What's my experience with pricing, setup cost, and licensing?

Licensing can be purchased on a yearly basis, which is an auto-renewal. We also have an on-demand on-pay purchase.

If, for example, we have provisions for other things and we have a three-peak season then we add more core, more hardware for the on-premises machines. During those periods it is on-demand but the rest of the time it is licensed with a yearly subscription.

The pricing is reasonable.

What other advice do I have?

I would recommend this solution but there are some areas that need improvement. It doesn't integrate well with some technologies and preemptive alerts would be very helpful.

I am happy with this solution, and I would rate Amazon AWS a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Director at a tech services company with 11-50 employees
Real User
Highly available, good documentation, and comprehensive APIs
Pros and Cons
  • "The documentation is very good."
  • "Not all of the functionality is available in Europe and our customers in France want to be able to use features that are only available in the US."

What is our primary use case?

We use AWS for the development of applications and websites for our customers. We produce web applications.

What is most valuable?

This is a highly available solution with a good API.

The documentation is very good.

What needs improvement?

Not all of the functionality is available in Europe and our customers in France want to be able to use features that are only available in the US. 

For how long have I used the solution?

We have been using Amazon AWS for six years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Amazon AWS is scalable. We develop projects for our clients, so the number of users grows each easy client. At this point, there are several hundred users and we plan to continue increasing our usage.

How are customer service and support?

We don't use technical support very much, so I can't properly evaluate them. What I can say about Amazon is that they do not have a larger support team in Europe or even France. If we compare them to others, for example, Google has more support in our country.

Which solution did I use previously and why did I switch?

AWS is the first cloud provider that we used.

How was the initial setup?

The initial setup is very complex.

The first time we deployed this product, it was long. It took several weeks. Now that we have deployed it for several clients and have more experience, it only takes a couple of days.

What about the implementation team?

We completed the deployment ourselves but there is a lot of documentation so it's possible, but it's better to have a consultant because it's difficult to know how to do it well the first time.

No staff is required for maintenance.

What's my experience with pricing, setup cost, and licensing?

We pay monthly licensing fees.

Pricing is an area that can be improved because it is very complicated. It considers the number of processes, bandwidth, and different kinds of usage. This makes it difficult to predict. When we receive an invoice, there are always surprises. Now that we have used it for a long time, we have more information and are better able to estimate it.

What other advice do I have?

My advice for anybody who is implementing this solution is to have a strategy for calculating or monitoring the price. For example, have some alerts set up.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Milton Ortegón
CEO at Fit Ideas
Real User
Top 5Leaderboard
Provides stable, on-demand cloud computing platforms
Pros and Cons
  • "It's easy to manage. We can use a wide range of technologies with AWS."
  • "I would like to receive some alerts when my consumption is getting out of the normal range."

What is our primary use case?

We use this solution to deploy our products.

Within our company, there are at least five people using this solution. Usually, they are technical people — some software developers and a couple of infrastructure managers.

Whether we decide to increase our usage with this solution depends on our business development.

How has it helped my organization?

It allows us to deploy a production environment using Oracle Database, an API integrator, or by using our development tools. 

What is most valuable?

It's easy to manage. We can use a wide range of technologies with AWS.

What needs improvement?

It's very easy to configure and to use the platform, but we would like to be notified about our consumption. The consumption is a critical point for us because we are not always using the platform, but sometimes we receive high charges — high amounts of money for services that we didn't even use during that month, for instance.

I would like to receive some alerts when my consumption is getting out of the normal range.

For how long have I used the solution?

I have been using Amazon AWS for roughly two years.

What do I think about the stability of the solution?

It's pretty stable. We haven't had any problems with the platform. Overall, I think it's quite optimized.

What do I think about the scalability of the solution?

Scalability-wise, haven't had any issues. We work with small to medium-sized solutions so we haven't really needed to test the limits.

How are customer service and technical support?

We haven't really had to contact technical support. The documentation is very complete and easy to understand. 

Which solution did I use previously and why did I switch?

We tried using a Google cloud platform, but we had some configuration problems with some programs like WordPress. 

How was the initial setup?

The initial setup is very straightforward. I wasn't involved in the deployment, but I believe it took less than four hours.

What's my experience with pricing, setup cost, and licensing?

The price could be lower. Currently, we spend between $300 to $1,000 dollars a month to use this solution. We try to avoid using a license if we can.

What other advice do I have?

I would recommend AWS to other interested companies. It's a very stable platform. It's easy to use and you don't have to be an expert to deploy your first project. Obviously, you'll need to make use of some advanced features, but in that case, support is always available. 

On a scale from one to ten, I would give this solution a rating of eight. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Balaji T
Manager Project Management at a computer software company with 10,001+ employees
Real User
Top 5Leaderboard
Feature-rich, flexible, simple to install, and easy to use
Pros and Cons
  • "It scales well and is flexible."
  • "As a result of the competency, I believe that most people are now leaning toward Azure rather than AWS."

What is our primary use case?

We use Amazon AWS for provisioning and the majority of our deployments.

We support and provide services for our clients who lean towards using AWS.

What is most valuable?

Amazon AWS is easy to use.

It scales well and is flexible.

When compared to Google Cloud Platform or Microsoft Azure, it has almost all of the features.

What needs improvement?

As a result of the competency, I believe that most people are now leaning toward Azure rather than AWS. That is also according to Gartner's forecast, more people are turning to Microsoft Azure.

The price could be better.

For how long have I used the solution?

We have been using Amazon AWS for more than three years.

We are always using the latest version.

What do I think about the stability of the solution?

Amazon AWS is a stable solution.

What do I think about the scalability of the solution?

It is a scalable product.

When the number of users increases, the bandwidth automatically increases, and when the number of users decreases, the bandwidth decreases.

We have a large organization with over 3,500 users, and more than 60 customers.

Our organization has an AWS center of excellence that increases our usage.

How are customer service and support?

I personally have not contacted technical support. 

We contact our own center of excellence team, who would then contact the AWS support team for any information we required. That is the order in which we must proceed. It's the hierarchy that we must adhere to.

Which solution did I use previously and why did I switch?

I am also, familiar with Splunk.

How was the initial setup?

The initial setup is straightforward.

The installation is done through the AWS Cloud and is so simple that it only took me 15 minutes to create instances, possibly even less than 10 minutes.

We have 200 engineers who are responsible for both the development tasks and the maintenance.

What about the implementation team?

I was able to complete the installation myself.

What's my experience with pricing, setup cost, and licensing?

When compared to GCP, Google, or Azure, the price could be lower.

As a company and a platinum sponsor, we know exactly where management will make a decision on getting the best price for us.

A monthly fee is a good option for a startup company or an individual, and it is paid yearly for larger organizations.

What other advice do I have?

I would recommend this solution to others because I am not familiar with Azure and only have experience with AWS.

We don't have any issues with this product. I would rate Amazon AWS a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees
Real User
Top 5
Feature-rich, mature, and scalable
Pros and Cons
  • "Technical support is quite helpful."
  • "We would appreciate it if the product was cheaper."

What is our primary use case?

We use mainly use the product for the infrastructure, the service components, and the storage. 

What is most valuable?

The maturity that the solution offers is its most valuable aspect. It was one of the first solutions to market and has a long track record. It's very mature in terms of product delivery. 

It is very stable.

The scalability is great.

In terms of features, it's very feature-rich and it's got a good ecosystem from third-party vendors as well in terms of those that partner up with them for offering their services on Amazon. 

The security is good. Due to the fact that it's on the cloud, you can build your own security to meet your needs. It's enriched with great security features and capabilities. You just need to know how to run them. 

Technical support is quite helpful. 

What needs improvement?

We would appreciate it if the product was cheaper. 

For how long have I used the solution?

We've been using the solution since 2014. 

What do I think about the stability of the solution?

The solution is very stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

Due to the fact that it is a cloud, users really do not have an issue with scalability. It can expand to meet anyone's needs. 

We have at least 200 users at this time. 

How are customer service and technical support?

Technical support has been very good overall. they are helpful and responsive. We are satisfied with the level of support.

Which solution did I use previously and why did I switch?

Before Amazon, we did not use other products, however, we now also use Azure and Google. 

How was the initial setup?

As a cloud service, there really isn't an installation process that's required. 

What's my experience with pricing, setup cost, and licensing?

We use their subscription model.

The solution could always be cheaper. 

We have a monthly recurring cost based on usage.

What other advice do I have?

As a cloud service, we are always on the latest version of the product.

I'd rate the solution at a nine out of ten based on the feedback I've gotten from my team.

I'd recommend this service for particular use cases. However, it is important that users understand how it works. For example, it's not like you buy a server and running in a data center.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
Associate Vice President at a computer software company with 501-1,000 employees
Real User
Top 5
Secure, highly scalable, and reliable
Pros and Cons
  • "Amazon AWS has improved a lot on security and is very good. Additionally, You can integrate your own security into their AWS platform."

    What is our primary use case?

    Amazon AWS can be used for storage, networking, and for many of the services they have available, such as databases, new site launches, and quick deployments.

    What is most valuable?

    Amazon AWS has improved a lot on security and is very good. Additionally, You can integrate your own security into their AWS platform.

    The reporting and analytics monitoring are very good features and we are using them extensively.

    For how long have I used the solution?

    I have been using Amazon AWS for approximately seven years.

    What do I think about the stability of the solution?

    I have found Amazon AWS to be stable.

    What do I think about the scalability of the solution?

    Amazon AWS is highly scalable.

    Which solution did I use previously and why did I switch?

    We have previously used older servers solutions from Dell, HP, and IBM.

    How was the initial setup?

    The installation of this solution is straightforward.

    What about the implementation team?

    The amount of people we need for the deployment depends on the use case and what type of business operations you are running. You can start with one resource based on the requirements and you can add the people as you need them. The majority of the people you will need will be for DevOps and you can scale your team as per your requirements. You can start with one at the beginning stage but you could end up needing a hundred thousand people but this depends on the business growth and many factors.

    What's my experience with pricing, setup cost, and licensing?

    The pricing model of Amazon AWS is very good because there is an option to pay for what you use only, you do not have to give any money upfront to use it. However, we have some instances where we are on a monthly plan.

    When you compare Amazon AWS to Microsoft Azure, the pricing of both is almost the same. There are some instances when one is cheaper than the other in one area but it is difficult to pinpoint which one is cheaper because it depends upon a lot of factors, such as the use case. However, the overall price of both solutions could be reduced.

    Which other solutions did I evaluate?

    I have evaluated Microsoft Azure.

    What other advice do I have?

    A lot of organizations are moving from on-premise solutions to the cloud. There are a lot of case studies already in the marketplace which you can go there and find case study solutions to your business requirements.

    I would recommend this solution to others.

    I rate Amazon AWS a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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