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SA at a university with 1,001-5,000 employees
Real User
Top 10
User-friendly and overall good performance
Pros and Cons
  • "I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good."
  • "We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself."

What is our primary use case?

We use Acronis Backup to create a backup policy and schedule to create backup images. We have an incremental backup for images and file-level backups. However, we never restore, test to restore, we have not done it yet.

We are trying to restore from the backups that the supplier help us to create, but we are having problems restoring. It is because the backups are created inside a virtual server and we want to restore it to a Hyper-V environment. We have attempted the process for approximately three weeks, and we have yet to find a solution to our problem.

We are only using Acronis Backup to create a backup plan, and the storage is within our premises. In one or two months, we will create a backup plan that will involve creating a backup from our premises to another location that is approximately 300 kilometers away. Then we will test how Acronis Backup will perform. 

What is most valuable?

I have not used other backup solutions to compare how well the features work but I have found Acronis Backup to be user-friendly, overall easy to use, and performance is good.

For how long have I used the solution?

I have been using Acronis Backup for approximately one year.

What do I think about the stability of the solution?

We have some problems when we are backing up using Acronis Backup. However, I cannot be certain it is the solution or our servers. I cannot say exactly if Acronis Backup's performance is good or not. The solution is able to detect if there are errors and it gives us an alert warning. This is a good thing because it is able to catch the error before it causes problems before the backup is running.

What do I think about the scalability of the solution?

We have 10 licenses for Acronis Backup, which allows ten users.

We are on a three-year contract that will end next year. We might renew with an additional license.

How are customer service and support?

The vendor that is helping us, their knowledge is limited. They need to further their knowledge to help us with the problems we are facing.

How was the initial setup?

We are trying to install the Acronis agent ourself but my colleague and I are experiencing errors.

What about the implementation team?

We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself.

What's my experience with pricing, setup cost, and licensing?

You can expand the license to add more users. If you want more users you have to purchase a license for the capacity. There is a fee for storage space on the cloud.

If the solution was less expensive it would be better.

Which other solutions did I evaluate?

We have not compared other tools.

What other advice do I have?

I have only heard good things about Acronis Backup from other companies and colleagues.

I rate Acronis Backup an eight of out ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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General Manager at Comtodo
Reseller
Top 5
Flexible, scalable, and uncomplicated installation
Pros and Cons
  • "For local backups, it has options to back up almost any storage. The back can be either a shared folder or anything you want, it's pretty flexible."
  • "We have sometimes issues with the child copies and other similar functions, but it's normal with any backup solution. We need to fix those issues first in order for us to be able to do the backup properly."

What is our primary use case?

I use Acronis Backup to make images of the systems, mostly for the servers, but some workstations as well. In some of the systems, we have enabled the disaster recovery option and the SQL Backup.

What is most valuable?

For local backups, it has options to back up almost any storage. The back can be either a shared folder or anything you want, it's pretty flexible.

What needs improvement?

We have sometimes issues with the child copies and other similar functions, but it's normal with any backup solution. We need to fix those issues first in order for us to be able to do the backup properly.

For how long have I used the solution?

I have been using Acronis Backup for one and a half years.

What do I think about the stability of the solution?

We had some difficulties with the child copies but after we fixed them the solution was stable. It does a good job.

What do I think about the scalability of the solution?

The solution is scalable. However, any cloud storage is more flexible than an on-premise solution.

How are customer service and support?

The technical support needs some improvement. Although I haven't been requiring any support lately, I do not know how they are now. Initially, I had some issues with the response which was not very good, they were not quick. The support agent was requesting a lot of information that you had to send in order for them to check on the issue, instead of focusing on resolving the issue. It was a hassle.

How was the initial setup?

The installation is not difficult. There is a process of registration that you have to complete. When you install Acronis Backup, you have to do a registration of the endpoint to allow it to register on the portal. For that, you need to have the credentials and login, and sometimes it's a hassle. I understand there's no other way around the registration, it has to be done this way.

What about the implementation team?

After you install Acronis Backup, it has an option to update the agent automatically. After you are done with your first backup you can forget about the solution. It will prompt you if you need to do any maintenance or updates. There is not much maintenance.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. However, it depends on the storage that you use. It would be great to have a package that we can use up to a certain size of the backup, this would allow us to know what the price is going to be up to that capacity. 

There are a lot of options available. There are additional security options you can add, such as malware protection.

What other advice do I have?

It's a good idea to have a backup locally and in the cloud. 

I rate Acronis Backup an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Learn what your peers think about Acronis Backup. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,643 professionals have used our research since 2012.
Mahmoud Al Baik
Technical Supervisor at Index IT
Real User
Top 20
Easy to use, affordable, strong and quick support, and built-in ransomware protection
Pros and Cons
  • "The main reasons that our customers like Acronis are that it is very strong and easy to use."
  • "The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration."

What is our primary use case?

We are a solution provider and Acronis Backup is one of the products that we implement for our customers.

What is most valuable?

The main reasons that our customers like Acronis are that it is very strong and easy to use. Many of our customers use Acronis without any problems.

They have anti-ransomware active protection in the product.

What needs improvement?

The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration. There is no perfect product.

For how long have I used the solution?

We have been working with Acronis Backup for between five and six years.

What do I think about the stability of the solution?

This is a strong product, and any problems that our customers have had are very small.

What do I think about the scalability of the solution?

We have approximately 50 customers who use this product.

How are customer service and technical support?

Acronis support is very strong and they're available 24/7, online via chat or email, or by telephone. There are times that we have faced issues, and when we opened tickets, they found solutions very fast.

Often, the team will read the logs that we supply, and then, in quick time, they find solutions. These are either fixed using patches or they make suggestions for changes to the settings. One of the reasons that our customers purchase Acronis is because they don't have major problems or bugs in their software.

Which solution did I use previously and why did I switch?

We have many customers that have converted from other backup products to Acronis. Two examples of these are Veritas and Veeam. 

How was the initial setup?

The initial setup is simple. It is not complex at all.

What's my experience with pricing, setup cost, and licensing?

This is an affordable product and fits within our customers' budgets.

What other advice do I have?

We are currently testing the new version, 15. Based on our experience, we have been providing input to their pre-sales team, and the feedback was taken back to the management. Now, everything seems to be running fine.

For example, in the new version, they have more protection options for malware, and they have additional tools to assist the IT administrator in controlling the network. These including things like management tools for remote desktops and vulnerability management. 

Any customer who uses Acronis that has needed to restore anything from their backup has had a 99% success rate, where they have been able to restore data without any problems.

Nothing is perfect and gets a full mark. We have faced some issues, although the support is strong and they take issues seriously. They don't let our customers get upset at the product, and they have solved all of the problems that we have faced.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
ITCS user
Founder Director at a tech services company with 11-50 employees
Real User
Top 5
Good price, world-class support, and supports on-premise, virtual, and cloud environments
Pros and Cons
  • "Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products."
  • "I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing."

What is our primary use case?

It is used for backup. In terms of deployment, it has got the capability of both. It can be on-premise and on the cloud.

What is most valuable?

Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products.

We can also do instantaneous recovery of individual items, files, documents, etc. It also has good pricing and support.

What needs improvement?

I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing.

It should definitely be more stable, and it should support larger platforms. It can maybe support cross-cloud implementations.

For how long have I used the solution?

I have been using this solution for at least five years.

What do I think about the stability of the solution?

It is stable, but it could be more stable.

What do I think about the scalability of the solution?

It is scalable for medium to large environments but not for very large environments.

So far, we have provided this solution to about 15 to 25 customers. 

How are customer service and technical support?

Technical support from Acronis is pretty good. It is world-class.

It has got very good and broad support.

How was the initial setup?

Its installation is not very difficult. It is pretty straightforward. With a little guidance from the manuals and other resources, a regular skilled engineer can easily perform the installation. Of course, it is not suitable for a layman.

We have two engineers supporting it. We also have one Sales and Account Management person for managing the plans.

What's my experience with pricing, setup cost, and licensing?

Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis.

What other advice do I have?

I would definitely recommend Acronis to those who are starting out on the backup and recovery or want to migrate to and are looking for a fine-grain and stable solution. The good part is that you can still have the backup on the cloud. So, that would also take care of your offsite backup.

I don't have many comparison points. Based on whatever experience I've had on Acronis, I would rate it a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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RandeepPawar
Technical Director at Tecstaq
Real User
Effective solution which allows us to back up data across any type of device using their AnyData Engine functionality
Pros and Cons
  • "One of the most valuable features of Acronis is its AnyData Engine which allows any device to connect to any other device for the purpose of data restoration."
  • "One improvement that could be made is adding the option to download files in a PST format when doing a 365 or Google Cloud to cloud backup."

What is our primary use case?

We sell Acronis to our clients globally in India, Germany, Canada, the United States, London, Singapore, Malaysia, and Dubai. We are a gold partner for Acronis worldwide and are one of the biggest resellers in India.

We do cloud, on-premises, and hybrid deployments. We use this solution to assist our clients with creating multiple backups of their data. The first backup is a live copy, the second is a copy kept on their local storage, and the third backup is stored by us in the cloud. 

What is most valuable?

One of the most valuable features of Acronis is its AnyData Engine which allows any device to connect to any other device for the purpose of data restoration. They also include cyber security features within the cloud. 

What needs improvement?

One improvement that could be made is adding the option to download files in a PST format when doing a 365 or Google Cloud to cloud backup. This is something that is currently being worked on by Acronis.

A second improvement would be to support SAP databases as integration with SAP. Although Acronis do support SAP databases and a backup of complete servers as an image-level backup or volume-level backup is possible, this requires the use of certain scripts.

For how long have I used the solution?

We have been using this solution for seven years. 

What do I think about the stability of the solution?

In the past seven years of using Acronis, we have not had any instability issues or lost any data that we were unable to restore. 

What do I think about the scalability of the solution?

This is definitely a scalable product. You could backup up to 200 terabytes. There is no limitation from an infrastructure perspective.

How are customer service and support?

Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are offered first preference.  

How was the initial setup?

This is a simple product and the setup of the backup can be done in 30 minutes. An infrastructure does not need to be set up to complete the setup. The setup involves creating a console, installing agents and beginning the backup.

What other advice do I have?

This is a good product that is easy to use, simple, and has good security as most of the data centers are certified. 

I would suggest that organizations that are considering using this product, sign up for a 30-day trial to do a complete evaluation. 

While using this solution for my customers over the past seven years, data loss and other disasters have been prevented. Where ransom attacks have occurred, we were able to restore the data where Acronis was used to back up information. 

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director at Random Group Ltd
Real User
Top 20
Does its job very well and has interesting capabilities
Pros and Cons
  • "It actually does its job very well and has interesting capabilities, but it has the most awful interface."
  • "The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult."

What is our primary use case?

We implement Acronis for our clients and we also use it internally. 

What is most valuable?

It actually does its job very well and has interesting capabilities, but it has the most awful interface. 

It's like there hasn't been any clear thought of linking process to the interface model. It's a very frustrating product but what it does, it does well, which is why even for all of those reasons we still standardize on it as our preferred backup solution. But it drives us mad. 

What needs improvement?

I'll be completely honest, it's a very annoying product.

The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult.

For how long have I used the solution?

We have been using Acronis Backup for a few years now. 

What do I think about the stability of the solution?

It's stable. 

What do I think about the scalability of the solution?

It's scalable. We have around ten to fifteen users. The users are a combination of end-users and admins. 

How are customer service and technical support?

Their technical support is excellent.

How was the initial setup?

The initial setup is slightly complex because the interface design is poor. So certainly, we've often had to scrap our strategies and go back and redo them. I would say that it's slightly complex to get to what you want.

You have to recognize that you might have to go and do it again once or twice until you get it working exactly the way you want it to work.

What other advice do I have?

I would recommend it, but warn people new to it, to be aware that they might well be a bit frustrated at first.

I would rate Acronis Backup an eight out of ten. It's one of those products that probably needs an overhaul because it's kind of evolved over time and sometimes when you evolve things, you end up in a hole. It's probably about time for them to sit back and realize that they've made all this functionality and made all these changes so they should go back. 

Also, managing the product is difficult. As a partner, it's difficult to manage our end-user clients because there's no single dashboard where we can go and see our clients and manage them individually. You have to set up an individual setup for each client, which is a bit frustrating.

I would like to see improvements for people that are probably doing an MSP type of approach, managed service providers so that they had a much simpler way to view their end-user situations.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Technical Product Manager for IT Managed Services at a tech services company with 5,001-10,000 employees
Real User
Top 20
Well balanced, very flexible, and very easy to use
Pros and Cons
  • "The licensing model is very good."
  • "The solution could use a single sign-on integration that can default to the admin dashboard. Right now, it's only username and password. If you had had an additional two-factor authentication, this would be beneficial for me."

What is our primary use case?

We primarily use the solution as backup and recovery.

What is most valuable?

The product is very easy to use.

It's quite stable.

The solution is very flexible. 

Its feature set is well balanced.

The initial setup is very straightforward and the deployment is very fast.

The licensing model is very good.

What needs improvement?

The solution is on-premises and therefore is not very scalable. 

The solution already covers all of the requirements I need. I don't recall missing a feature or capability.

The solution could use a single sign-on integration that can default to the admin dashboard. Right now, it's only username and password. If you had had an additional two-factor authentication, this would be beneficial for me.

For how long have I used the solution?

We've been uisng the solution for 12 years. It's been over a decade at this point. We have quite a bit of experience with it.

What do I think about the stability of the solution?

The stability of the product is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution isn't scalable. It's a set size as an on-premises device.

On an administrative level, three people are on the solution.

We do not plan to increase usage. Using this solution is a bit of a special case within the company.

Which solution did I use previously and why did I switch?

Our company mostly uses Veam. Only I am using Acronis within our organization.

How was the initial setup?

The initial setup is not overly complex or difficult. It's easy and very straightforward.

The deployment is fast. It only takes about 20 minutes or so.

What about the implementation team?

I handled the implementation myself. I did not need the assistance of an implementor or consultant.

What's my experience with pricing, setup cost, and licensing?

There is a one-time purchase of the product. After that, users only have to pay renewals on maintenance and support. I like the licensing model.

You are paying for very good value. Everything is well balanced. For me, in this case, the pricing is justified. It's worth the price tag.

What other advice do I have?

We are using the latest version of the solution.

I'm responsible for fast and dedicated, fair infrastructure, which is on-premise. I'm using Acronis for Windows 10 and in the company, I'm using the Acronis for ESXi to make backups for virtual machines.

I'd rate this solution at a nine out of ten. We've been very pleased with the capabilities.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
GM at a computer software company with 1-10 employees
Real User
Top 10
Easy to use, easy implementation, and high return on investment
Pros and Cons
  • "Acronis Backup is easy to use."
  • "When you are using enterprise hardware and software that increases over time, there need to be better and more management features. For pure backup software, it is fine, but when it comes to managing a large infrastructure it is lacking."

What is our primary use case?

We were using Acronis Backup for Windows Servers, such as Windows 2003 and 2008 operating systems. We had old Windows systems and we were using Acronis Backup.

What is most valuable?

Acronis Backup is easy to use.

What needs improvement?

When you are using enterprise hardware and software that increases over time, there need to be better and more management features. For pure backup software, it is fine, but when it comes to managing a large infrastructure it is lacking.

For how long have I used the solution?

I have been using Acronis Backup for approximately seven years.

What do I think about the scalability of the solution?

Acronis Backup is not scalable.

We have 10 people in my organization that use the solution.

We are a large company, we are the Steel Authority of India Limited. We span across all of India. We are the biggest steel manufacturers in the country, we have more than 60,000, people working in the company. Generally, I am using Veeam, but there may be other parts of the organization still using Acronis Backup.

How are customer service and support?

The technical support of Acronis Backup is not very responsive in support. We needed it a few times, but it was not very readily available.

Which solution did I use previously and why did I switch?

We were using Windows backup before Acronis Backup. I use currently using Veeeam backup.

How was the initial setup?

The initial setup is very simple. The full deployment process took half an hour.

What about the implementation team?

We did the implementation ourselves. We have a team of ten that can do the maintenance of the solution.

What was our ROI?

The return on investment was great because it saved us many times, it saved our lives many times. We lost a machine and we could recover it using Acronis Backup. The return of investment measurement is great.

What's my experience with pricing, setup cost, and licensing?

We were on a perpetual license for Acronis Backup.

Which other solutions did I evaluate?

I evaluated Cohesity.

What other advice do I have?

We started using this solution because it was recommended by a German company called Siemens.

We no longer use Acronis Backup but we wanted to at that time continue with it. However, Acronis did not want to listen to us to enable us more possibilities for us to consider them. Their response was very cold. We looked into other companies, such as Veeam and Cohesity and we went with Veeam.

I rate Acronis Backup an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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