user reviews of ManageEngine ServiceDesk Plus

Updated JANUARY 2022

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ManageEngine ServiceDesk Plus review

Euler Monteza
Euler Monteza
Coordinador de Servicios Tecnológicos at a legal firm with 501-1,000 employees
User-friendly interface with workflow builder, configuration management, and...
The most valuable feature for me is the ability to make workflows. We haven't experienced that whole functionality, because I'm based in Lima, Peru, while our headquarters is in Colombia, where the administration of this solution is handled. We have not been customizing this tool here in Lima, but the workflow is very important. Other...
ManageEngine ServiceDesk Plus review

Opoku Afriyie-Asante
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government with 5,001-10,000 employees
Easy to configure SLAs and generate reports
We are looking at options; whether to procure the new versions of ManageEngine or to look at other products like System Center Service Manager or ServiceNow and the rest. We haven't been able to scale to the newer versions. We've been using just the same version for so many years. We are now looking at testing and reviewing other products...

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