user reviews of
ManageEngine ServiceDesk Plus & SCSM

Updated JANUARY 2022

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ManageEngine ServiceDesk Plus review

Opoku Afriyie-Asante
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government with 5,001-10,000 employees
Easy to configure SLAs and generate reports
We are looking at options; whether to procure the new versions of ManageEngine or to look at other products like System Center Service Manager or ServiceNow and the rest. We haven't been able to scale to the newer versions. We've been using just the same version for so many years. We are now looking at testing and reviewing other products...
SCSM review

Khaled Mostafa Gaafar
Khaled Mostafa Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
Good technical support and integration capabilities but it needs to be easier to...
One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have. There are very few default reports available and to create a custom report requires some special skills. The solution would benefit from making reporting and creating...

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