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Network Monitoring Software VOIP Reviews

Showing reviews of the top ranking products in Network Monitoring Software, containing the term VOIP
NETSCOUT nGeniusONE: VOIP
LL
Network Engineer at a comms service provider with 10,001+ employees

Before we were pretty weak in network KPIs. That's the area where we have improved as a result of the solution, based on the service.

The solution transforms packet wire data into real-time data that is actionable. It helps us with faster detection of issues and allows us to create alerts.

It also provides the right people in our company with the right information in a single pane of glass view. There is always a place for improvement, but it does so. We have created a special dashboard for different teams so that each team has a relevant dashboard for the system.

In addition, nGeniusONE provides us with increased visibility while conducting an IT deployment. When we are launching a new node or a new application, it gives us a way to check that traffic has moved from one node to the other and that we still have the same level of traffic and the same success ratios.

It also helps us to get to root cause quickly, for sure, with the drill-down. If we see an issue on a KPI or we have an alert, we drill down to get into the special cases — tracing and that kind of thing — to detect the root cause.

Using nGeniusONE for unified communication application performance for VoIP helps us with uptime and user experience. We can see, for a given call, if it is a one-way or there are gaps.

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Network Solution Architect at Agilent Technologies, Inc.

We have a direct internet connection (DIA) on most of the sites and nGeniusONE helped us with reviewing bandwidth depletion from the sites. Most of them were utilizing like 30 Mbps, but we were adding 100 Mbps. We went and collected data from all the sites using nGeniusONE, then we initiated a project for refacing the Mbps bandwidth, which gave us business revenue improvements. We reduced most of the sites' bandwidth and a lot of our spending (on unused bandwidth). This solution has saved us more than $50,000 a month and freed up 30 percent of our bandwidth.

It's able to give me real-time data. We were working on a project a couple of days ago where we were able to compare the nGeniusONE data and the packet data. Initially, the network team was using the nGeniusONE tool. However, right now, most application owners and the application team have access to nGeniusONE. They want to see how the application performs under real-time. Therefore, we are definitely moving towards have the application team use it as well. The management is also really happy.

Especially with the pandemic situation, we asked most users to work from home. We set up a lot of SSL VPN clients on the AWS Cloud. We were just using the nGeniusONE to monitor the bandwidth and the packet flow to the data center. Then, users were reporting a lot of issues connecting through the SSL VPN client. So, we did some analysis using nGeniusONE. We tweaked and removed a lot of the bottlenecks, allowing the user to work from home comfortably. We also set it up AWS cloud to give us more back and forth data and users connected through SSL VPN. Based on that, we increased the licensing count on the SSL VPN because we saw a lot of users connecting through one region's VPN. Therefore, nGeniusONE has definitely helped us a lot during this pandemic time.

This solution is good about providing us with increased visibility while conducting an IT deployment. We set up a lot of wireless connections for our R&D users to get real-time data across the globe when they access the data center. nGeniusONE showed us how the traffic is going through the MPLS, and we can move that traffic to the DIA.

Using the nGeniousONE, we found out that most of our sites were not marking the traffic. Therefore, we took the packet capture from nGeniusONE to Cisco and worked with them to fix it.

We use it VoIP, video, and monitoring the contact center application performance. It has helped us with uptime and the user experience.

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DX Spectrum: VOIP
RK
IT Architect at a comms service provider with 10,001+ employees

We use this solution for monitoring both service provider networks as well as customer WAN / LAN / VOIP networks, including all kinds of SNMP-based edge devices.

The key solution to be solved is the correlation between all types of messages from all devices. We are receiving more than 1,000,000 SNMP messages a day across many types of domains.

Unifying the solution within our organization created a standard way of working and integration. We needed a centralized redundant solution for all of our domains, which requires an SNMP-based monitoring tool.

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CA Unified Communications Monitor: VOIP
RK
IT Architect at a comms service provider with 10,001+ employees

The environment is scheduling, checking and setting out alerts, and if there is an alert, you see it on the dashboard. The dashboard is being checked regularly, and it's the final test to let us know if we're doing this very good or not. If a VOIP quality degradation is detected, an automatic incident creation will be executed.

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Accedian Skylight: VOIP
GS
CTO at a financial services firm with 1,001-5,000 employees

It has application and Layer 7 support, so that's going to be the next evolution. I had built an institution that I wanted to be number-one in Southern California, and I got bored and wanted it to be number-one in all of the US. When I talk to folks that used to work for, or who work for, Citigroup, they want to come work with me because we're doing things like NVMe capabilities of my sub-infrastructure that operates with 100 Gbps port speeds across state-of-the-art Aristas in a way that people can only dream of. 

As we prepare for the next five to 10 years, everything is based on network performance, latency, and application support. We have it set up in a way where we test the capabilities of the telco, the main provider, the local ex, the firewalls, and the switches right into our virtualized infrastructure in every single one of our locations. We virtually eliminate any finger-pointing. We know that if anything goes into maintenance due to an outage, and the failover is supposed to occur, we can instantly test it.

We called out AT&T on a 1-Gbps NNI that was supposed to support 60 folks—which in and of itself was a problem, because we're supposed to have 700 Mbps, guaranteed. When they failed over to a 100 Mbps, they completely saturated it and ran out of bandwidth. We were able to call them on all of this in real time. When we thought there should be 10 Gbps per 60 clients, we identified that they had unnaturally put all 60 through a 1-Gbps line.

The value is for networks on which hundreds and hundreds of thousands of dollars are being spent, where we have this level of intel. And we don't actually have to move around the network at a point in time, the way the world operated for the first 20 or 30 years of networking. We literally send traffic during the day and off-hours. We schedule these tests for repetitive performance, and the results are delivered in a digestible PDF report so that a non-technical person can see what passes and what fails.

It has saved hundreds and hundreds of thousands of dollars. You can pay that money, but there's no guarantee you're getting that capability. 

We also can tell instantaneously whether or not we need to consider justifying more throughput or if we don't need what we have. There are probably several ways to look at what that is worth to an organization. However, if you have a system that's out in the cloud world, whether it's budgeting or mortgages, try to put a dollar figure on the capability to ensure the systems are working beautifully at all times.

In addition, Skylight has improved the interaction between my network, data center, and application teams, 100 percent. The layer side of it will be the icing on the cake. I will tell you the user experience before the user can tell you the user experience. We're fixing things for the applications team, and they don't know how or why. We're taking things that, in the mortgage world, historically had epic low rates in production, and doubling them. Just this week, I did something which changed a process that used to take between 30 seconds and a minute and a half and made it real-time, instantaneous. It's extraordinary.

Skylight brings the firewall and security teams to be very in-tune with the network teams, the telco teams, and the carriers that do the local. Any one of those could be finger-pointing at the other. We pinpoint exactly what the issue is, we tell them where it is, and it's pretty irrefutable. There are a time savings and there is collaboration.

You start buzzing away with NetFlow out of SolarWinds, and they'll tell you 17 reasons why it's something else. It's like playing a good game of chess. You think about every move two years in advance and, when it comes down to it, you end up with $50,000 worth of free gear, including, but not limited to, removing traffic shaping and policies that you know are strangling the network. I liken it to having the very best medicine for bronchitis or asthma or any type of breathing condition. This would be the medicine you would want. It opens up the complete "breathing" of the network, right down to every component, whether you're streaming video or doing other things.

You can simulate VoIP issues. As we move the organization to enterprise SIP, my biggest concern in my data centers is that if we ever had one-direction audio, we would never be able to figure it out. It would just take an extraordinary amount of time. Now we can simulate it, understand it, and resolve it in really short order. In fact, I have an engineer who came from LA Fitness, with 720 locations, and he said he took over a year and a half to figure out a problem, and he could have done it in under a month with this software.

When we moved small packets over certain routers, they would absolutely fail, and the world would tell me, "Oh, well, that's the way it is," and I said, "That's not possible." I proved that with higher caliber gear. We were able to move packets flawlessly down to 0.1 and 0 percent packet loss, which is unheard of, and maintained it. I proved it and showed the result. And then I did that again to ensure that the memory and the processing capabilities of the next-gen firewalls that are in every single one of my locations, are capable. And that was right through my primary firewall, to make sure they're capable of sending and adhering to certain traffic loads.

When I joined the company four-and-a-half years ago, I changed everything on a massive scale, to the point where if a vendor calls up and says something may not be running as expected, I politely explain to them that it's not even possible and that they need to take a look at their coding. I took apart every single piece of the puzzle, including four brand-new core switches that run the entire institution, where before we had three that were 10 years out of date; 120 switches, all Cisco, all brand-new. There was no stone unturned. When we run Accedian, if something isn't right, I can tell you exactly what it is and why.

In terms of reducing mean time to respond, it's done so by years. I don't even know how to estimate it. There are things that could never have been solved. When they tell you that they have put Quality of Service on your network, it could take you a lifetime to figure out and identify that the packet traffic and the tagging is converted because you have poor policy that converts everything into a particular tag. No one will believe what I'm saying in terms of saving "years to a lifetime," but you just have to see what this stuff can do. When used properly, there's no telling what you can do. I can say "from a year-and-a-half down to a month" and that's a reasonable metric.

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Auvik: VOIP
SR
Systems Support Specialist at a government with 501-1,000 employees

Its pricing is very reasonable. We had looked at other solutions where you pay based on the amount of traffic that was filtered through and analyzed. With Auvik, we pay by a billable device. For one of the locations I have, one network element would likely be a billable device. So, every billable device has a network element, but not every network element is a billable device. If I have a location that has 50 network elements, then maybe 30 of them are billable devices. PCs, VoIP phones, and access points are monitored at no charge. 

You pay based on billable devices, and that is very reasonable. You can control that to a certain extent and make a device unmanaged, but you don't get the benefits of Auvik being able to collect all of the information to make it useful. It'll tell you that this is an unmanaged device. You might know it is a switch, but it is not giving you any switch information. 

When you make a device managed, then it is a billable device. It is important to the whole cost of trying to replace your devices or expand your locations. You have to consider the cost of that switch. You have to think that if you are going to buy a switch, it is not just the price of this switch; it also becomes something that's billable in Auvik. Would you buy another switch, or would you replace the switch and buy a bigger switch? Auvik just continues to collect the data and continues to give you traffic insights, Syslog, and all other features that you want. It is worth it.

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