The initial setup was very easy. I did it by myself in a matter of a few weeks.
The automated and agentless discovery, deployment, and configuration is very easy. You put the one agent in place and, from this agent, you can monitor the rest of the infrastructure you have in that specific environment.
In terms of the solution monitoring devices out-of-the-box, for us it was about 50/50. What we did is that we started to monitor at the application level, not only the infrastructure. The ETL is part of the application level — how many files we have in different stages. For this, we had to develop all kinds of scripts inside the tool. But even if you need to develop a new, custom data source, it's pretty easy. For us it's a matter of a few hours and we can deploy the new data source across our infrastructure. We know how to manage that pretty well in the tool.
But for the rest of what we had to monitor it was pretty okay. It was able to monitor all the Windows and Linux devices, as well as SQL databases. They have a lot built into the tool.
We don't monitor networking and I think that they put a lot of effort into the networking devices, like CO networking or storage devices. They are not part of what we need to monitor.
We did a PoC. We deployed LogicMonitor in two of our environments. We have central and edge-types of environments. We put one on a central and one on an edge and we ran the tool. We made sure that we had everything we needed. I then gave my team some training — I have teams in the U.S., Asia, and in — and they took it on themselves.
For maintenance, to change configuration and that kind of thing, in our organization it's a matter of three to four people, because they are in different locations. So in the U.S. they manage their stuff, and in Asia they manage their stuff, because there are different infrastructures in the U.S. and Asia.
We give LogicMonitor to our customers as well. We build dashboards for them and they log in to our instance and they can see their infrastructure. About say 30 people are using the tool, as a result. They are mainly IT engineers and DBAs.
We use this tool at different tiers. Tier 1 is our customers; Tier 2 is the field engineer; Tier 3 is our support headquarters, and Tier 4 is R&D. All of them log in to the tool and see what is going on in the infrastructure.