Top 8 IVR Systems Tools
NICE CXoneCisco CCXNuance IVRCisco CVPAspect Unified IPConvergys Intelligent Voice PortalVerint VoviciWest Holly
We are able to see the calls in queue and able to see if someone is available or not.
inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not.
This solution provides uni-channel Service support and is fully integrated with our DB.