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Top 8 IT Asset Management Tools

ServiceNowDevice42IFS ApplicationsSpiceworksFreshserviceBMC Helix DiscoveryManageEngine IT360Lansweeper
  1. leader badge
    For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive.
  2. The pricing is reasonable.The solution's automatic IT asset discovery and inventory functionality are top-notch. The thing I like is that it's open-source. If I need to change them — and they've given me links on GitHub to have them — I can go and change them to pull exactly what I want, as frequently as I want.
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    563,780 professionals have used our research since 2012.
  4. The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.
  5. Spiceworks is generic and free. It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.
  6. The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible.
  7. A valuable feature concerns the ability to integrate with different solutions. BMC provides great support. As managed service support, they are gold.
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  9. It is easy to identify and collect information from all of the nodes on the network.The technical support is good.
  10. We've found the most value right now in the inventory of the equipment.

IT Asset Management Articles

Shibu Babuchandran
Regional Manager/ Service Delivery at ASPL Info Services
Aug 14 2021
Future of ITSM: Trends and Predictions At the beginning of 2020, we made some predictions about the future of ITSM. Of course, there are some things that no one could have ever predicted this year – for example, there was no way to predict the global pandemic and the rapid-fire adoption of dig...
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Tjeerd Saijoen
CEO at Rufusforyou
Security and protecting your IT environment is the biggest challenge now.  How to prevent ransomware attacks? Part 1 described our approach to proactively protect your environment. The first step is to scan your environment from server to endpoint and check your complete environment on several ...
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Find out what your peers are saying about ServiceNow, Device42, IFS and others in IT Asset Management. Updated: January 2022.
563,780 professionals have used our research since 2012.