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All-Flash Storage Arrays Support Reviews

Showing reviews of the top ranking products in All-Flash Storage Arrays, containing the term Support
NetApp AFF (All Flash FAS): Support
SG
Storage Engineer at Missile Defense Agency

I find the technical support for NetApp to be really good, although I'm a little biased because I used to be one of those guys back in the days under the E-series. If I have a question for them and they don't know the answer, they'll find the person who does. When I was a support engineer, that's the way I worked.

Both pre-sales and post-sales engineers are good. Our presales engineer has been a godsend, answering all of the techie questions that we had. If he didn't know something then he would ask somebody. Sometimes the questions are about fixing things, but at other times it is just planning before we tried something new.

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Systems Engineer at Nordstrom, Inc.

Technical support for this solution is good, and I've never had a problem. They are straight to the point and give you a lot of detail on what to expect or what you might run into. Whether you call or get support online, it is pretty good.

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DM
IT Director at a legal firm

It's reliable. I don't have to lose sleep over something being wrong with the system. The few incidents we've had here and there have been resolved quickly, either by our channel partner or by NetApp support.

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MS
Infrastructure Team Lead at a pharma/biotech company with 51-200 employees

I am happy with their technical support. It's not bad. We haven't had to use it very much, but I think they're proficient.

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CJ
Sr Storage Engineer at a financial services firm with 1,001-5,000 employees

Technical support can be a little slow when it comes to escalating through levels of support.

We have had trouble with restoring applications, and if there is more support for application-aware backups then that would be great.

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PY
Storage Administrator at a energy/utilities company with 1,001-5,000 employees

We use NetApp AFF to support our VMware environment.

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PH
Technical Lead at USAF

It has not reduced our data center costs. NetApp charges a pretty penny for their stuff. 

The next release desperately needs NFS4, extended attributes.

In terms of what needs improvement, the NAS areas are a little behind on technologies. For example, SMB 3 is not quite up to speed with a lot of the storage spaces stuff. NFS4 doesn't support some of the features that we need.

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KS
Systems Engineer at a tech services company with 51-200 employees

I would like to see NetApp improve more of its offline tools and utilities. Drilling down to their active IQ technology, that's great if your cluster is online and attached to the internet, with the ability to post and forward auto support, but in terms of having an offline cluster that is standalone, all of those utilities don't work. If there's a similar way to how NetApp has a unified manager, but on-premises where the user could deploy and auto support could be forwarded to that, and maybe more of a slimmed-down active IQ solution could be made available, I'd be interested in that.

I need a FlexPool to FlexGroup solution.

I would like to see the FAS and AFF platforms simplified so that the differences will disappear at some point. This would reduce the complexity for the end-storage engineers.

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CH
System Programmer at a energy/utilities company with 5,001-10,000 employees

The most valuable features are the flexibility and level of technical support.

This is a very reliable solution in terms of keeping the system online.

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MB
Specialist Senior at a consultancy with 10,001+ employees

The NetApp technical support is outstanding.

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SB
Director at a tech services company with 11-50 employees

The NetApp technical support is very good. They have the website and they have the forums where you can get questions answered. You can get a lot of things answered without even talking to anybody.

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ML
Storage Engineer at a computer software company with 10,001+ employees

The technical support is very good. We haven't had any issues. 

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LR
Senior Data Center Architect at a financial services firm with 1,001-5,000 employees

The technical support is one of the best.

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DC
Tech Solutions Architect at a healthcare company with 10,001+ employees

The technical support has been awesome. Whenever we have a problem, we just give NetApp's support a call, and they fix our issue. 

With the newer versions, we have needed less support. The solution has just been working.

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KN
Sr Data Storage at a energy/utilities company with 10,001+ employees

We never have any issues with technical support. They are very responsive to our problems because we have a NetApp account manager, so we are able to to engage the level two level three engineering much quicker.

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VK
Storage Architect and Engineer at United Airlines

The technical support for NetApp is decent. I mean, it's improving. I understand that it is hard to get people up to date with all of the new technologies but NetApp has done a pretty good job.

Using the online documentation, we are able to find answers most of the time. If not, we can find an expert who will come online and help us to get through. The combination of technical support, Professional Services, and online documentation has really helped.

Service is one of NetApp's strengths.

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Manager at Pramerica

We used a reseller for the implementation. We're in an ongoing relationship with them. They support us 24/7 if we need. It's going really well. We never had any problems, so it's nothing to really complain about really. I've been working with them for about five years, but the company's been working with them for about 10 years.

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MM
Senior Network Technical Developer and Support Expert at a healthcare company with 10,001+ employees

The read latency is higher than we would expect from SSDs.

The quality of technical support has dwindled over time and needs to be improved.

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JC
Storage Architect at a energy/utilities company with 10,001+ employees

Tech support is a place where there is room to improve the product experience. Tech support is one thing that I am not 100% happy with and I do not strongly agree with many people who feel it is pretty good. NetApp has a wonderful product, but the support is subpar compared to the other vendors like EMC. So there is clearly room to improve.

The response time when they are busy is not very good. Even the priority-one calls are supposed to have like a two-hour response time or a 30-minute response time. I do not get any calls in that timeframe until I push them through different channels — through the back end.

Also, the primary support call center is in India. I don't get to the real technicians from the support team from North Carolina or places like that until much later. I understand they are trying to filter out calls that do not need upper-level support, but I know what I'm doing. I already know exactly what the problem is and then I still have to go through what should be unnecessary screening. It seems like a lengthy process. In the meantime, I might have only one strand of high availability running, which is not a good situation and I feel very uncomfortable that I could lose service.

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SM
Storage Administrator at a computer software company with 5,001-10,000 employees

It would be very useful if we could do the NFS to CIFS file transfer, but it is not supported at this time.

We are finding limitations when it comes to moving data to AWS.

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DB
Consulting Storage Engineer at a healthcare company with 10,001+ employees

I can't remember the last time we had an issue or an outage.

It is one of the best solutions out there right now. It is extremely simple, reliable, and seldom ever breaks. It's extremely easy to set up. It's reliable, which is important for us in healthcare. It doesn't take a lot of management or support, as it just works correctly.

Our NetApp environment has been fairly stable and simple that we don't have a lot of resources allocated to support it right now. For our entire infrastructure, we probably have three engineers in our entire enterprise to support our entire NetApp infrastructure. So, we haven't necessarily reallocated resources, but we already run pretty thin as it is.

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RC
Data Protection Engineering at a manufacturing company with 10,001+ employees

This solution reduced our costs by consolidating several types of disparate storage. The savings come mostly in power consumption and density. One of our big data center costs, which was clear when we built our recent data center, is that each space basically has a value tied to it. Going to a flash solution enabled us to have a lower power footprint, as well as higher density. This essentially means that we have more capacity in a smaller space. When it costs several hundred million dollars to build a data center, you have to think that each of those spots has a cost associated with them. This means that each server rack in there is worth that much at the end. When we look at those costs and everything else, it saved us money to go to AFF where we have that really high density. It's getting even better because the newer ones are going to come out and they're going to be even higher.

Being able to easily and quickly pull data out of snapshots is something that benefits us. Our times for recovery on a lot of things are going to be in the minutes, rather than in the range of hours. It takes the same amount of time for us to put a FlexClone out with a ten terabyte VM as it does a one terabyte VM. That is really valuable to us. We can provide somebody with a VM, regardless of size, and we can tell them how much time it will take to be able to get on it. This excludes the extra stuff that happens on the back end, like vMotion. They can already touch the VM, so we don't really worry about it.

One of the other things that helped us out was the inline efficiencies such as the deduplication, compaction, and compression. That made this solution shine in terms of how we're utilizing the environment and minimizing our footprint.

With respect to how simple this solution is around data protection, I would say that it's in the middle. I think that the data protection services that they offer, like SnapCenter, are terrible. There was an issue that we had in our environment where if you had a fully qualified domain name that was too long, or had too many periods in it, then it wouldn't work. They recently fixed this, but clearly, after having a problem like this, the solution is not enterprise-ready. Overall, I see NetApp as really good for data protection, but SnapCenter is the weak point. I'd be much more willing to go with something like Veeam, which utilizes those direct NetApp features. They have the technology, but personally, I don't think that their implementation is there yet on the data production side.

I think that this solution simplifies our IT operations by unifying data services across SAN and NAS environments. In fact, this is one of the reasons that we wanted to switch to this solution, because of the simplicity that it adds.

In terms of being able to leverage data in new ways because of this solution, I cannot think of anything in particular that is not offered by other vendors. One example of something that is game-changing is in-place snapshotting, but we're seeing that from a lot of vendors.

The thin provisioning capability provided by this solution has absolutely allowed us to add new applications without having to purchase additional storage. I would say that the thin provisioning coupled with the storage efficiencies are really helpful. The one thing we've had to worry about as a result of thin provisioning is our VMware teams, or other teams, thin provisioning on top of our thin provisioning, which you always know is not good. The problem is that you don't really have any insight into how much you're actually utilizing.

This solution has enabled us to move lots of data between the data center and cloud without interruption to the business. We have SVM DR relationships between data centers, so for us, even if we lost the whole data center, we could failover.

This solution has improved our application response time, but I was not with the company prior to implementation so I do not have specific metrics.

We have been using this solution's feature that automatically tiers data to the cloud, but it is not to a public cloud. Rather, we store cold data on our private cloud. It's still using object storage, but not on a public cloud.

I would say that this solution has, in a way, freed us from worrying about storage as a limiting factor. The main reason is, as funny as it sounds because our network is now the limiting factor. We can easily max out links with the all-flash array. Now we are looking at going back and upgrading the rest of the infrastructure to be able to keep up with the flash. I think that right now we don't even have a strong NDMP footprint because we couldn't support it, as we would need far too much speed.

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MD
Solution Architect at Advanced UniByte GmbH

We have had customers asking about S3 support for a while now. I heard that is coming in one of the next versions. So, I would like to see S3 targeted support on the FAS system.

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Senior Storage Engineer at Hyundai autoever

Every time you contact the vendor for the technical issues that you have been dealing with, the level of support you get or the time it takes for you to get your issue resolved really matters and depends on the issue itself (how complicated it is). Sometimes, the support may send some requests to the technical team to gather logs and send them back to support. How many of these logs you have to collect or if you have to engage another vendor's support come into effect when you are trying to find out how fast an issue can be resolved. In general, when you open a case with NetApp support, usually if it's a P1 or P2 case, usually they are very fast when it gets to the point that we need to escalate to the next level of support. So far, we have had a good experience with NetApp. For most cases, they were able to help us resolve the issue as fast as possible.

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PB
Storage Team Lead at a manufacturing company with 10,001+ employees

We have a premium support globally. NetApp has been promising on every front.

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SM
Systems Engineer at Cleveland Clinic

The tech support has been awesome. We have meetings with our local guys once a month, whether we need it or not, and they answer our questions. I have been able to hot call them on demand on the weekends when we were doing upgrades and side things on our NetApp, then had some issues. I was able to call, and they stop and help out, which has been fantastic. They are probably our best vendor. 

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BC
Storage Manager at State of Nebraska

We like AFF because it has a very high reliability rate with very high performance. We are using it for top tier performance on application and virtual machine storage, as well as just being able to separate out SVMs for different security and network needs for all of our different customers across the state. 

We use the Snapshot feature to simplify backups for data protection. We set different policies that let let our agencies choose what backup policy they want to have for their Snapshots. It's very simple. Users can be given the opportunity to look at previous versions directly from the Windows interface or they can call/put in a ticket seeking support from our IT group if they need a larger system restore, because their data is protected with NetApp and replicated as well.

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System Administrator at Bell Canada

Stability has so far met all our requirements. We are leveraging pretty well. We haven't really had many issues. 

We struggled a bit in the beginning. But with the support of NetApp, we were able to upgrade to new firmware which helped us become more effective and stable for almost a month now. So, it's pretty good.

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Systems Management Engineer at Linklaters

The technical support has always been really helpful. 

In recent times, the first line of support has moved and is now concentrated in Bulgaria. If they are new to working with your customers, we have seen some slight challenges in terms of speed when transferring higher priority cases to higher levels of NetApp's support structure. Hopefully, this will be resolved soon.

Once I reach the second or third line of support engineering, the support has always been good.

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CP
Unix Engineer at a healthcare company with 5,001-10,000 employees

But I find some issues with other administrators on my team when it comes to management of the data because they have to either learn a CLI, which some of them really don't like to do — to really get into managing how volumes should be moved or to edit permissions and stuff like that. Or they go into a user interface, which is fine, it's web-based, but it's not the most intuitive interface as far as finding the things you need to do, especially when they get complicated. Some things just hide in there and you have to click a few levels deep before you can actually do what you need to do. 

I think they're working on improving that with like the latest versions of ONTAP. So we're kind of excited to see where that's going to go. But we haven't really tried that out yet to see.

One of the areas that the product can improve is definitely in the user interface. We don't use it for SAN, but we've looked at using it for SAN and the SAN workflows are really problematic for my admins, and they just don't like doing SAN provisioning on that app. That really needs to change if we're going to adopt it and actually consider it to be a strong competitor versus some of the other options out there. 

As far as other areas, they're doing really great in the API realm. They're doing really great in the availability realm. They just announced the all-SAN product, so maybe we'll look at that for SAN.

But a lot of the improvements that I'd like to see around AFF go with the ancillary support side of things, like the support website. They're in the middle of rolling this out right now, so it's hard to criticize because next month they're going to have new stuff for me to look at. But tracking bugs on there and staying in touch with support and those sorts of things need a little bit of cleanup and improvement. Getting to your downloads and your support articles, that's always a challenge with any vendor. 

I would like to see ONTAP improve their interfaces; like I said, the web one, but also the CLI. That could be a much more powerful interface for users to do a lot of scripting right in the CLI without needing third-party tools, without necessarily needing Ansible or any of those configuration management options. If they pumped up the CLI by default, users could see that NetApp has got us covered all right here in one interface. 

That said, they're doing a lot of work on integrations with other tools like Ansible and I think that might be an okay way to go. We're just not really there yet.

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IT Manager at Universo Online

We reduced our floor space by reducing 44 racks units to four rack units. It has helped us with our data center economies of scale. It reduces our support costs too, which is great.

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MO
Consulting Manager at a tech services company with 1,001-5,000 employees

They provide different types of support. When an accident happens that impacts your business, they respond very fast and give very good help. Sometimes, when you have problems with their software, it can take a long time — that should be improved. Overall, their top functions, operating systems, the storage controller, they are very strongly enforced.

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Consultor and Co-founder at OS4IT

Their technical support is very good, and the documentation is also complete and useful for us.

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Head of Infrastructure, Network & Security Management at Vos Logistics N.V.

Technical support is good. 

We have an external company to maintain our NetApp.

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System Administrator at a government with 201-500 employees

I am satisfied with their technical support.

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JG
Vice President Data Protection Strategy at a computer software company with 1,001-5,000 employees

To a certain extent, we offer the client basic tech support, meaning if a disc drive has failed we can send someone to replace it. NetApp has a very large tech support organization for their premium customers, where they will support third-party products like Rubrik, like VMware, like Combo - all kinds of third-party products that touch NetApp. 

Not every storage or NetApp deployment is open the box, put the NetApp in the rack, turn the on/off switch on, and click the wizard. It's got to interface in a hospital environment, has to interface with the medical imaging department, so in that regard, no product is easier or more difficult than NetApp other than how the storage device interfaces with what it's storing.

All tech support isn't great if they didn't do a good job setting up and all tech support is great if they did a great job for you, and I've had positive and negative experiences with every manufacturer's tech support. I would rate NetApp as one of the best. It's usually in-country. I have customers that are in South America, that are in the United States, that are in the UK, that are in Asia. I don't stay up nights worrying about their tech support.

The partner community, such as myself and my engineering team, usually get involved if there is a tech support issue that is not a manufacturing defect or a bug as we can't control that. We can only control the environment that we helped architect.

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BS
IT Manager at a wholesaler/distributor with 201-500 employees

The product suffices and works.

The product is scalable.

The stability has been very good over the years. 

Technical support has been okay.

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LN
Solutions Consultant at a financial services firm with 5,001-10,000 employees

NetApp technical support is very professional and good.

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Dell EMC XtremIO: Support
SP
G. Manager- Technical Services with 51-200 employees

I have been in contact with technical support and the experience was good.

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SolidFire: Support
IT Infrastructure Consultant at a manufacturing company with 1,001-5,000 employees

The technical support for this solution can be good and bad. If you have a really big issue then it's bad because it takes quite a long time for the issue to be solved.

There are different levels of service. You can have a technician who is able to do the troubleshooting and is allowed to set up the commands.

If you just have questions with no due date, or you just have to fix a small package, the support is good. You always get the answers you need. However, in critical situations, we have had problems. For example, in the last three years, we spend three or four hours on the phone with support where nobody could escalate our tickets. 

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RT
Technical Consultant at a tech services company with 51-200 employees

I've had a very good experience with technical support

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JR
CTO at a tech services company with 1-10 employees

The technical support is really bad and has to be improved.

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AS
Presales Engineer at Tech Data Corporation

The most valuable feature is the QoS and its ease of use. The dashboard is such that you don't need to be a storage expert to administer it.

The replication works well.

They now have a 100GB network interface, which is nice because I was disappointed with the original iSCSI protocol. That was all that it supported and I found it to be a limitation.

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CS
Founder, President and CEO with 201-500 employees

One of the most valuable thing aspect of the solution is the fact that it's all in one and all in a very small physical footprint. It has all of your major components, including your storage area network, servers, and networking footprint.

The delivery of the product is very fast and the solution itself deploys quickly, it is up and running within hours.

The product is competitively priced and technical support is good.

You can easily and effectively scale this solution. It's one of the main selling points and one of the features that makes it far superior to competitors.

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Manager IT at a tech services company with 201-500 employees

The product is really amazing, so I will not even think about the technical support because it's so easy to manage. There is no problem when you apply the solution according to the requirements and the documentation. You don't need support. In comparison other storage systems like Oracle, and others, have lots of problems and you need support. But with NetApp I only need the support to replace the component and that's easy to do. Also, the fault frequency of NetApp is really low compared to other storage systems.

I didn't experience any kind of problem which took a long time with NetApp support, but I did find a lot of problems which held me with support for other storage solutions like Oracle and EMC. This is very important because the backend engine is very strong. This is really a very smooth experience through the warranty period and of course after the warranty period. I got very good support from NetApp.

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Presales Engineer at a tech services company with 10,001+ employees

The only time I had an issue was with a motherboard. In fact, with the SolidFire technology, NetApp was able to acquire Active IQ. Active IQ is the software layer that is pushing all information on the health of the SolidFire platform. 

Therefore, the support is really quite proactive, in fact. Each time there was something to do, a component to change, or an upgrade to do on the platform, it was followed by emails from the NetApp support, who would remind me of necessary changes. Even with Active IQ, we've had advice on what we could do on the system to get better performance or better organization about the data that resides on the SolidFire platform. 

It's got really great proactive support, and we're quite satisfied with them.

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Pure Storage FlashArray: Support
MS
VMware and Windows Server Team Lead with 1,001-5,000 employees

The technical support is 100% and they respond really quickly. Their Evergreen support plan is astonishing. They are a leader in this regard.

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JV
Technology and Architecture Deputy Manager at a financial services firm with 1,001-5,000 employees

The problem is that we can only make a few groups, around five or six groups. I like groups and we need a lot of them. We had to put all the information in only a few groups and cannot make a more detailed separation of them.

This is the only problem that we have in the two years of working with Pure Storage and it is not an important problem. The interface that this solution has is really good. It senses all the errors. We get good support from the vendor. 

The price doesn't really matter. It's very expensive, it can be cheaper.

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FS
Datacenter & Cloud Architect - South America Zone at a manufacturing company with 10,001+ employees
PA
Owner at a tech services company with 11-50 employees
PW
IT Manager at a consultancy with 51-200 employees

We haven't needed to contact customer support

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TS
IT System Engineer at a tech services company with 501-1,000 employees

If I compare it to SAN Symphony, for instance, it's much faster, much reliable level. 

The maintenance is very good. The support is very, very good. If you do any maintenance on it you have the support, and it's nice to know they are there to assist.

It's a very good product. It's very easy to manage everything.

With a snapshot, you can schedule it and you can remove it afterward. You can do a kind of production cope. That's very, very good now, and it's performing very well. The storage is amazing. It's so fast.

The total reduction you can expect is excellent. You buy the bundle storage and they give you a ratio of what you can achieve within it.

The mobile app is very helpful. I have an application on my smartphone. I view the latency in real-time on my app. You can see everything on your smartphone. You can also set up alerts on it, and things like this. I don't think you can do this on Dell storage. 

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Systems Engineer at a tech services company with 1-10 employees

Technical support has been amazing. I have yet to meet or talk to anyone who is not super knowledgeable. The only time I entertained any doubts, whatsoever, is when V-Vaults first came out. Certain people were not very familiar with it, but this was short lived. As we were extremely early adopters of V-Vault, training was provided fairly quickly. While the general tech support was not up to snuff, within a month or two they were all trained. Since then, there have been no issues to report. 

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Implementation and Support Engineer at PRACSO S.R.L.

The solution itself is pretty solid. Perhaps the time available for selecting upgrades or for scheduling things could be improved. On a couple of occasions, the waiting time for an upgrade has been pretty substantial. 

In the next release, I would like for them to support file systems on the lower-end models, like the X-10 or X-20. 

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Professional Test Engineer at a computer software company with 10,001+ employees

The technical support is awesome, and there's a lot of documentation available online.

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LR
Fresh Operations Manager at Jerónimo Martins

The technical support is very good.

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AM
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees

The administration is very easy and quite minimal.

The performance is very good.

The installation is pretty straightforward. 

Technical support is good.

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PH
Solutions Architect at a wholesaler/distributor with 1,001-5,000 employees

One of the features that my customers are really interested in is immutable snapshots. There are immutable snapshots to which your applications can be reverted back if you are hit by some kind of ransomware threat or malicious attack. That's kind of a key deal, and it is one of the selling points I use to point out to my customers the value and the features that Pure Storage brings to the table.

Scalability, ease of use, and non-disruptive upgrades are also valuable. They're not using flash just for your tier one storage needs. They're recommending flash for data protection and archive backup, which is the way to go.

If you get the gold support, which is what I sell and recommend for my customers, Pure's support personnel will take care of both software and hardware upgrades, which is another feather in Pure's cap. They make several claims that once you move to Pure Storage, you can take your team of five dedicated storage admins and trim it down to just one person. Their mantra is getting customers out of the game of managing storage and letting the vendor manage the storage. They want to see their customers just consume storage. They have non-disruptive upgrades. You just set up the software and hardware and just consume the storage. They're continuously looking at the dial-homes, the logs that are automatically sent, and fingerprinting potential issues before they're even a problem. That cuts down on a lot of support tickets the customers have to open up. They'll proactively open up tickets when they see something in their analytics on a particular customer's array and recognize that one of their hosts might have a certain HBA with a fault or a bug. They reach out and open a ticket. So, you get your system upgrade, patched, or whatever is needed to resolve the potential problem.

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Chief Consultant and Architect at Tahir Professional Services

The technical support is very good.

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Storage Solutions Architect at a manufacturing company with 1,001-5,000 employees

It is easy to install.

The stability and scalability are awesome.

The technical support is awesome as well.

Processes that used to take 40 minutes to two hours can be completed in five minutes.

Also, we can use more capacity and pay less.

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Cloud Solutions Architect at a tech services company with 10,001+ employees

We understand that they're thinking about it, but one of the things that would be nice is if they added some basic file-level capabilities to the platform. The idea is that they would run a basic NFS or CIF share from the controllers. FlashBlade is the powerhouse for File and Object storage, but if you don't need all that power, a lightweight file function would make FlashArrays more versatile.

The other thing is multiple key support for encryption. The standard solution encrypts the whole array, but we also have certain tenants that use dedicated LUNs. So, it would be nice if, in addition to just supporting the VMware stuff, we could have a per LUN key. Even better would be interfacing with an external Key Management Server (KMS) so that tenants could manage their keys.

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BH
Enterprise Solutions Architect at a logistics company with 10,001+ employees

We've never really had to call tech support for this product as we haven't had any issues. I attribute that to these guys paying attention to everything, every single detail, to make sure that their product is seamless.

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GC
Project Manager at WFSFAA

I have not contacted technical support.

My main point of contact has been the reseller.

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HPE Nimble Storage: Support
Lead Infrastructure Architect at ThinkON

Customer Service:

Customer service has been top notch with Nimble and would be 10/10. They even worked with use to replace a faulty array.

Technical Support:

Technical Support is one of the best and is 10/10. The autosupport system they have in place that creates tickets for you automatically is great. You can even specify on the InfoSight webpage which ones you want to Auto-Close, etc.

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Lead Infrastructure Architect at ThinkON

The product is great.  When sizing the array based on requirements the option to add more network cards for throughput would be something to help clients.  Product Support is best in class as always.

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SV
Technical Specialist at a tech vendor with 11-50 employees

I have never been in contact with technical support because we have sanctions that prohibit it. When I need assistance then I seek help in the community.

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BA
Network & System Support Engineer at a recruiting/HR firm with 5,001-10,000 employees

The technical support is really good. They give us adapted support and it's very helpful. We're satisfied with the level of support we get.

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LL
Product Manager at a comms service provider with 11-50 employees

The performance and the processor are good.

HPE has very good technology in terms of storage, and they have very good support assistance.

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NV
Owner at a tech services company with 1-10 employees

We have not contacted the technical support yet.

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RL
Senior IT Officer at a financial services firm with 201-500 employees

The support response time is good.

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TN
Information Technology Operations Manager at Weber Metals

The quality of technical support depends on which member of the support team you speak with.

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MR
Technical Manager at a tech services company with 11-50 employees

The technical support is pretty good. We do the iteration ourselves, because we have the experience and we provide first-hand support, given the service qualifications that HPE expects from us. Beyond that, Nimble has good support, because it also has Infosight, another value-added solution for Nimble. Infosight has around 10 years of log collection. We provide good first line support to our customers and I think it's important for them to have that.

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LB
Systems Engineer at a tech services company with 51-200 employees

I have been in contact with technical support and I would rate them an eight or nine out of ten. They are very good.

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Team Leader at PT.Helios Informatika Nusantara

Technical support is good. Their responses are interactive and they work with us. We try to keep open communication with our customers and I know that in internal support the issue has arisen of how long it takes to be escalated from L2 to L3 support

I feel that it takes too long. When it comes to performing integration with InfoSight, it is helpful that we can then segment the issue or possibly check the connection. 

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ICT Architect / Team Leader at a tech services company with 51-200 employees

While the technical support isn't good every single time, for the most part, we are happy with it. 

They could improve their services a bit. If you have some easy problems, for example, if a hard drive fails or something like that, that's not a problem for them to deal with. However, if you have strange problems related to performance issues or something like that, sometimes it's difficult to find the right person. In most cases, we are happy with the support.

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LV
ICT Director KA Infra at a transportation company with 1,001-5,000 employees

Technical support is good. I would rate the support a nine out of ten.

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VP - Engineering Operations at WPG Consulting

We have dealt with technical support, and we haven't had any issues with them. We are satisfied with the level of support on offer.

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Enterprise Administrator at a outsourcing company with 51-200 employees

The support is very good at being proactive in helping us resolve issues. They have been better than most other competitors in this area.

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TG
Senior Storage Specialist, Digital Systems at Shaw Communications

I would like to have more administrative rights, for example, root-level administrative rights to the underlying OS of the storage array. We want more access to the kind of underlying infrastructure of the storage array rather than relying on support. However, most companies are looking to have more managed solutions which is the opposite direction of what I want. 

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HPE 3PAR StoreServ: Support
System Administrator at ON Semiconductor Phils. Inc.

Technical support assisted us with a smooth and fast installation.

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Head of IT Department at Sonepar

The most valuable feature is the proactive technical support. If there is a problem then the HPE facility will detect it and immediately contact me.

It achieves very high performance.

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TK
Sr, Storage Engineer at a manufacturing company with 10,001+ employees

The primary system comes with not too much software and is pretty simple and straightforward. You're not really using too much. The solution doesn't make things that are too complicated.

The replicating software is very good and the duplication part of it is very efficient.

Technical support is pretty good.

The solution offers good stability.

It has a good ability to scale.

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Responsible for information processing at a manufacturing company with 1,001-5,000 employees

Their support is very good. They are available in the case of a malfunction.

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Responsible for information processing at a manufacturing company with 1,001-5,000 employees

The technical support has been very helpful. They are responsive and knowledgeable and we've enjoyed working with them. They tend to know if there are any issues before we can even catch anything.

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FM
Presales Engineer at a tech services company with 51-200 employees

Technical support is perfect.

We did a comparison in the market, and HPE was the best service providers for regular configuration and for the remote configuration.

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Deputy Manager at CESC Ventures

3PAR is very much reliable. In these four years, I've not raised a single ticket with HPE regarding 3PAR. 

I would rate HPE 3PAR StoreServ a nine out of ten. It has good support, good UI, and good reliability.

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MS
Manager of Customer Services with 1,001-5,000 employees

The technical support is very good.

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IO
IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT), Egypt

Their live technical support is available 24 hours a day. When I open a ticket with them, the support calls me within 30 minutes and schedules a meeting to show the issue.

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GA
Senior technical and storage expert at a tech services company with 51-200 employees

It is easy to set up, easy to use, and user-friendly. It is easier to work with HPE 3PAR than with Hitachi. Its technical support is also good.

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ES
Service & Infrastructure Manager at a tech services company with 201-500 employees

Their support is the most valuable. The support that we are getting from HP Turkey is very good. 

This product is better than some of the other products in terms of reliability. It is very reliable.

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LB
Systems Engineer at a tech services company with 51-200 employees

This solution only provides active-passive replication, as opposed to active-active. Competing products also provide active-active replication.

Adding support for Virtual Storage Platform (VSP) would be an improvement.

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JM
CCO at a construction company with 11-50 employees

The technical support is very good.

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TM
Systems Engineer at a educational organization with 11-50 employees

The support is quite good and we'll continue to use this product.

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MV
Storage Manager at a financial services firm with 10,001+ employees

HPE 3PAR StoreServ has limited flexibility in building replication solutions. There are limitations to the number of IOPS the system can do. It's not bad as it is doing its job. However, for the application, if you need a toolbox, you can build everything concerning periodic replication modes of synchronous or asynchronous three-site, four-site, with supported cascading which requires you to buy an IBM product. 

It also takes a few hours to one day to upgrade the system and sometimes; it takes more time because, in some HPE 3PAR StoreServ 20000 Storage, you have an eight-node system. If you do an upgrade, you do it node by node and every node might take more than an hour.

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TS
Senior Systems Engineer at a university with 501-1,000 employees

The technical support has been fantastic.

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Infrastructure and Networks at a financial services firm with 10,001+ employees

We have contacted technical support and it's pretty good.

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VK
Data Feeding at a computer software company with 1-10 employees

We are satisfied with the HP Enterprise technical support.

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CC
Solution Architech at a consultancy with 51-200 employees
HP
General Manager at a media company with 11-50 employees

From an overall perspective, all the latest technologies can improve support and performance. This is very important for us.

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AA
Technical Presales Consultant at a tech services company with 201-500 employees

The technical support is very good but it is expensive.

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MD
Technical Account Manager at a tech services company with 201-500 employees

The technical support is very good.

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AT
Director of Technology Services at a educational organization with 201-500 employees

Our experience with technical support was good.

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SR
Sr. Manager - IT Systems at a transportation company with 501-1,000 employees

The support on offer is very good. We don't have any issues with them. They are helpful and responsive and we are satisfied with the support we get when we need it. 

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PS
Storage Infrastructure Engineer at Cambridge Health Alliance

The vendor support is very helpful.

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Hitachi Virtual Storage Platform F Series: Support
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing

Compared to others, Hitachi products are more complex and not user-friendly. The interface should be simplified and made easier to use. For instance, the EMC Unity series is easier to manage.

In the next release of this solution, it should support NVMe.

An important improvement for this solution is cloud integration (OpenStack), as well as integration with VVoL technologies, Docker, Kubernetes, and Red Hat OpenShift.

I can say that in new Hitachi Vantara Products we can see a better interface and easier management.


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Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing

The installation procedure it a bit difficult, because it is a high-end solution. With this type of product, the original company is interested in doing the setup for customers in the area, but because of sanctions we were not able to get support in our area. We faced many issued trying to learn to run this product.

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DM
Chief System Engineer at a media company with 501-1,000 employees

I think the management should be improved, because it is not very user-friendly at all. I also think the support could be better - at least for mid-range users. I think historically Hitachi systems are made for really big organizations like banks or insurance companies. Usually those companies have dedicated personnel dealing with the storage. And because they're very valuable clients, their support contracts are much more tailored to their businesses. Since this program is more aimed towards smaller companies, they don't have support solutions for mid-range companies.

I also think that their management is not very user-friendly. If this wasn't the case, more support wouldn't be necessary. It's a very reliable system, but the whole management user interface is very unfriendly. I know they're aware of that. They have a lot of data of management solutions, but none of them yet have reached sovereignty yet.

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OS
Technical Consultant at a wholesaler/distributor with 5,001-10,000 employees

The user interface should be made simpler because it is difficult to manage.

Technical support needs to be improved.

Lowering the price of this solution would be an improvement.

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AB
Team Manager at a tech services company with 1,001-5,000 employees

The technical support is good. Obviously, it can be better, but it is good.

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Product Manager at Storageone

It used to be very good, but nowadays, it is not so good because Hitachi doesn't provide support for fixes. Another company is now doing fixes for Hitachi.

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GV
Engineer at Secretaria de Educacion del Gobierno del Estado de Mexico

For the support windows to work, maybe they have to upgrade the firmware of the VSP. They changed the hardware or the disk. I don't know if it was the port blade they changed or a VM for a memory cache. Also, replacing the old target with the processor target would be fine. The old equipment is very easy to manage, and I don't have any bad commentary.

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IBM FlashSystem: Support
VP - Head Enterprise IT Infrastructure at MIB

The technical support is pretty good, especially the local team in Pakistan. Normally, the response time is very good.

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Infrastructure Architect Supervisor; Solution Delivery Supervisor at a financial services firm with 1,001-5,000 employees

The response of technical support is good.

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KV
Director Technical at a tech services company with 11-50 employees

Previously, I had experience with Hitachi SAN.

The suitability of either solution depends on the use case. If you talk about modular storage virtually from any company, they will have solutions which more or less do the same thing. 

There will be a competing model at each bracket of requirements. When you talk about storage hardware, you can't really say which is better, or which is worse. 

You can talk about reliability and support, or you can talk about how good it is in a particular geography. But, this is not like Mercedes Benz is a good car and the Fiat is not, it doesn't work like that.

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PV
Senior System Administrator at a tech services company with 1,001-5,000 employees

The maintenance service and support from IBM is very good.

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Storage Manager at a financial services firm with 10,001+ employees

I have been in touch with IBM support, and I did it a lot. Normally, they respond within an acceptable time with a sufficiently detailed answer. Around 90% of the time, you will get the answer straight back. In some rare cases, you need to ask them more. You send them a mail asking to clarify something or get more details about how to do a specific task, but normally, they provide a satisfactory answer.

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BB
Deputy Chief Technology Officer at a comms service provider with 51-200 employees

We've dealt with technical support in the past and we were satisfied with their level of service. However, we no longer pay for support. We have enough knowledgeable people in house to handle everything.

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IE
Senior Systems Engineer at a tech services company with 1,001-5,000 employees

Their technical support needs improvement in terms of reachability for the clients and response times. They should be more responsive and have more online platforms for support

They should make more technical information available online. There could be some kind of documentation community.

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Network and System Administrator at TWD Technologies Ltd.

Personally, I haven't directly dealt with technical support. That said, apparently, it looks like it is quite good. The support is proactive. My system is already connected to IBM tech centers. They can highlight predictive failures, for example. My assumption is that they are quite good, although I can't yet peak from personal experience.

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RC
Hybrid IT Enterprise Executive at a tech services company with 11-50 employees

Technical support is complicated.

The technical support can be improved. it should be more automated.

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Storage Consultant at E-Storage

The Data Reduction Pools (DRP) support could be better.

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AA
Technical Presales Consultant at a tech services company with 201-500 employees

The technical support is very good.

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Technology Specialist at InfoTech Group

The technical support in my region is satisfactory but it could improve. Support is very important for customers and downtime is very critical for us. We would like onsite or complete technical support which can help us to minimize our downtime or if problems occur.

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PS
Storage Infrastructure Engineer at Cambridge Health Alliance

The support could improve by allowing you to speak to someone when you call rather than them calling you back. However, once we do have contact with one of their technicians they are excellent.

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Oracle FS1 Flash Storage System: Support
RG
Technical Head with 51-200 employees

I have used technical support a few times. Technical support, as a whole Oracle organization is very process-oriented. So sometimes it doesn't allow you to understand the customer's specific requirements because they have their own parts, practices, and policies. They have a one-way policy which sometimes doesn't really associate with the end user's expectation.

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NetApp EF-Series All Flash Arrays: Support
PR
Senior Systems Engineer at Indra

I have not contacted support directly. The customer has specific teams for that.

But I work directly with the support on tests for crash recovery. More than a year ago we made these tests before the customer bought the solution. But at the moment, I know that the support in Portugal is very limited because they don't have people working in the office. I think they only have one person working in the Portugal office.

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CS
Associate Executive - Technical Engineer at a tech services company with 51-200 employees

The capacity is very good and better than in past models.

The management software is very good. It supports reporting and different policies that are useful.

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IT Systems Engineer at Adaptive Solutions

I have been in touch with technical support and I would rate them an eight out of ten.

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IT
Director at a computer software company with 1,001-5,000 employees

Technical support is good. If we have some issues, especially from NetApp, they give us an early warning system. When there is a potential error, it will come up and let us know immediately that it will occur. This prevents it from crashing.

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AO
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom

There could be an improvement when it comes to SLA support, it could be faster. In case of emergencies, when you need urgent feedback from the support, it is delayed because you need to make multiple calls. 

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System Administrator at a government with 201-500 employees

Their technical support is good. I am satisfied with their support.

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Technical Advisor at Synnex Metrodata Indonesia

The solution is very good. It offers very good performance, and very good data services to customers. 

The ONTAP is excellent. 

SnapMirror is very useful. It allows the customer to be able to see the entire relationship. It's one of the best features of the product.

The initial setup is pretty straightforward.

For the most part, the solution is stable.

The technical support has been pretty good for the most part.

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Dell EMC Unity XT: Support
Responsable de Production at Office National des Forets

We needed to contact technical support in regards to an IAS error in automatic services. We didn't have any issues reaching them or getting the help we needed. So far, we've been satisfied with their level of service. They seem knowledgable and responsive.

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ST
Cloud Engineer at a tech services company with 51-200 employees

The initial Unity x50 series, even all-flash, were quickly driving the CPU to near 100% on as little as 180TB, having data reduction on all volumes in place.

The XT came in support and sizes better on our infra, due to more CPU power. The system doesn't seem to have a module to offload datareduction, but in the end does a great job in getting the datareduction come round at higher capacity without oversubscribing the CPU (%). In the end the SDD media cost more then the array/storage processors. So basically you want to datareduce as much as the system can take.

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Huawei OceanStor: Support
Senior Consultant at a tech services company with 11-50 employees

I've had experience with support. In fact, even for this type of solution, hyperconverged, we took the product support that is standard. In fact, the alerts go to us and they also go to Huawei support because it's a critical system for us. We sometimes have Huawei contacting us to say we got something even before we contact them. This is good. Support has been good.

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EK
Project Manager at a tech services company with 11-50 employees

Technical support could be improved on the solution.

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HA
Manager Infrastructure and Security (SCADA) at a government with 1,001-5,000 employees

There are several valuable features. Huawei provides excellent and efficient support, and the product is a good price. It's very reasonable for the service they offer compared to their competitors.

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JS
IT Solution Architect at Huatech a.s.

There are some small things in the solution that can be improved. Supporting software is one of them and the integration with mainstream solution technologies could be better. They are small issues and generally the technology functions well. It's not an issue caused by the vendor but rather due to external circumstances and the cessation of cooperation between Chinese and US companies. 

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MY
Technical Lead at Computer Marketing Company Pvt Ltd

Customer support is very good but if you want support and you don't have SNS switches as well, the complete solution is not there. Sometimes Huawei support doesn't extend to that. For other products they generally ask you to contact other principals. I don't think Huawei isselling their SNS switches anymore.

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DK
Technology Solutions Architect at a computer software company with 201-500 employees

The technical support is okay. It depends on whether you are asking the right questions. If you do then you get the right answers, but when the team is asking something that is not straight, then you won't solve the problem right away.

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GB
Chief Executive Officer at a consultancy with 201-500 employees

We have not contacted technical support because it runs very well. We have not had any issues.

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SS
Technical Support Executive at a comms service provider with 5,001-10,000 employees

I cannot recall coming across areas that need specific improvements. 

Technical support could be more helpful.

I'd like to see some cloning or snapshot functionality in the near future. 

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Huawei OceanStor Dorado: Support
JS
Senior Storage Consultant at a tech services company with 51-200 employees

The logistics can be improved because sometimes we have to wait a long time for the product to be delivered, despite there being stores available in Europe. Some of our customers are discouraged due to this long wait time.

The marketing for this product needs to be improved because it does not have enough exposure.

This solution does not support VMware VVols 2.0. However, I do not feel that this is necessary.

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MK
Solution Delivery Expert at a tech services company with 11-50 employees

Huawei provides different types of services in our region. There are Hi-Care and Co-Care. The Hi-Care services are provided directly by Huawei, whereas Co-Care services are handled by partners. Overall, the support is fine.

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MK
Solution Delivery Expert at a tech services company with 11-50 employees

Huawei's technical support is very advanced. Customers can directly approach a Huawei technical person by logging a ticket and providing an email address. They will definitely respond in one or two hours.

The support is fast but the customer needs to understand what data they need for support.

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AY
IT Service Manager at a financial services firm with 1,001-5,000 employees

We like that the solution is all-flash.

The solution has a sufficient amount of storage on offer.

The solution is very stable.

So far, we have found it to be quite scalable.

The initial setup is fairly straightforward and not overly complex. The installation and management are very easy.

The performance is very good. 

Technical support is quite good.

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Solutions Architect (Huawei & Lenovo) at Computer Marketing Company Pvt Ltd

The support is good. However, there are times when it can be challenging.

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PR
Senior Consultant at a tech vendor with 1-10 employees

The local support has been very good.

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Head of Enterprise Horizondal Division at Computech Limited

The compression on offer is the most valuable aspect of the solution at this time. 

Overall, I'm pretty satisfied with its functionality. 

The initial setup is very easy.

I've found the solution to be stable.

The product can scale.

I've been satisfied with the level of attention I'm given when I reach out to technical support

The solution is affordable and reasonably priced. It offers good value for money.

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Dell EMC SC Series: Support
Director of Technology with 501-1,000 employees

I'm very satisfied with the company's technical support. It's very nice. We were using Dell's Copilot Support and it was really very good.

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Senior Consultant at a tech services company with 1,001-5,000 employees

The support is good.

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Technical Director at Allot Group

Technical support should respond more quickly because the turnaround time is very high.

Although the pricing is competitive, it is a concern because competitors such as HP are also competitive.

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VP
EMC Storage & Backup Implementation Specialist at a tech vendor with 1-10 employees

Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.

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JM
IT Director - Enterprise Storage and Data Protection at a manufacturing company with 10,001+ employees

The support works very well. We deal with support from different parts of the world including Europe, Asia, and America. There are local support centers in each region. It's easy to engage the support and usually they are very proactive. I have very good feedback for support. We have had some challenges sometimes in a very few amount of cases where the parts were not delivered on time.

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Managing Director at Consult BenJ Ltd

We contact technical support all the time, so we've been in touch on multiple occasions. They are very good. They're responsive and knowledgeable. They help us when we have issues. We're very satisfied with the level of service they provide.

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DM
Senior Systems Consultant at a tech services company with 11-50 employees

Technical support for this product is excellent and I would rate them a ten out of ten.

When you have questions, you get them answered

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Storage Architect at a healthcare company with 10,001+ employees

There's always room for improvement in the operating code; minor improvements here and there. We haven't had any real requests for them lately. I can't really think of anything.

Support for Non-Volatile Memory Express (NVME). Most of the newer storage systems support it, but this one doesn't because of its age. Support for that was something we had looked at, but they said, "No, we're not offering that with this. It's going to be in the next product, not in this product because the architecture is just too old." 

I'd look for that — support for NVME. That's really the only supportable or new feature that I'd really be looking for.

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TN
Information Technology Operations Manager at Weber Metals

The technical support is great. We have 24/7 support with a four-hour response. They are responsive and they stay to help until the problem is resolved.

One time, we had a drive fail and we were notified before we even saw it on the device. Then, the new hardware was shipped to us the next day.

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MN
Director at a tech company with 11-50 employees

It had a lot of integration and supported all the platforms, so I was happy with what they were offering. The biggest selling point was when the vendor upgraded it. Dell upgraded the software licenses sold with that. Whenever the hardware is end-of-life, we could upgrade the controller or add a new disk or whatever. There was no lifecycle of three years or five years. We could carry on just by upgrading. It had many features, like a snapshot, replication, on-the-file RAID levels, mix-and-match files, those kinds of things.

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JC
Senior Consultant at a tech company with 11-50 employees

I've gotten positive feedback in terms of technical support. My understanding is that they have been very helpful and responsive and customers have been happy with the service they receive. 

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Lenovo ThinkSystem DM Series: Support
Group IT Architect & Network Engineer at a engineering company with 11-50 employees

We have a local partner for technical support.

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SV
Technical Specialist at a tech vendor with 11-50 employees

We try to solve any problems ourselves using the company site because we have no local technical support in our location. If there are any technical issues, it requires us to send servers overseas and it can take several months to solve a problem. 

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Lenovo ThinkSystem DE Series: Support
DP
Solutions Developer at Next Dimension Inc.

When we had to use them, the technical support was very good. If I had to rate them I would give them an eight-out-of-ten. Maybe they need to work on consistency with response time, but the bigger concern comes down to the actual know-how. A lot of times, we have to defer to IBM for support in order to get an answer.  

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FG
IT Departmant - System Administration at a healthcare company with 501-1,000 employees

Our use of the solution is fairly recent and we have not yet had occasion to utilize technical support

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DT
Senior IT Systems Engineer at a tech services company with 51-200 employees

The technical support is very good.

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Pure Storage FlashBlade: Support
IT Business Consultant, Presales Specialist and Solution Designer at Veracomp EOOD

The technical support is good. I've been to the support center in Ireland. I've been doing this kind of work for 10 years and this is the best support line I've ever encountered. Very little maintenance is required although every solution requires troubleshooting if something is not running right. Usually the system reports any issues before they occur and sometimes the customer doesn't even know that he or she has a problem. The support line responds very swiftly, within 30 or 40 minutes. It's all automated.

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JR
Architecte technique at a energy/utilities company with 10,001+ employees

The solution is very easy to manage.

Overall, the product has great performance.

The initial setup is pretty quick.

We've found the pricing to be okay.

Technical support has been great so far.

The stability of the solution is reliable.

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Technical Consultant Storage at a tech services company with 51-200 employees

Their technical support is not an issue at all — they're great.

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RA
Program Manager at Máxima Medisch Centrum

Technical support is excellent.

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CTO at a tech services company with 201-500 employees

The technical support is fantastic.

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LR
Fresh Operations Manager at Jerónimo Martins

Technical support is okay. There is no improvement needed.

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Cloud Solutions Architect at a tech services company with 10,001+ employees

The technical support has been good. We are satisfied with the level of support we have received.

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HPE Primera: Support
AK
Enterprise Solutions Architect at a tech services company with 1-10 employees

The support from HPE for this solution is really good.

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BM
Service Delivery Manager at a tech services company with 11-50 employees

We work a lot with HPE technical support and they are very good. We are very satisfied.

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SM
Principal Consultant at a consultancy with 1-10 employees

The technical support is very well organized. There is a feature called Home, where the hardware calls to their NOC and reports and alerts or events. Then they have a pretty standard protocol to call back. They're quite insistent; they'll send you emails and if you don't acknowledge then they start calling.

The mechanics of the support is very well put in place. 

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SM
Principal Consultant at a consultancy with 1-10 employees

Tell us about your experience with customer service/technical support.

Technical support is very well organized. There is a feature called Home. The hardware calls their NOC center and reports any alerts or events. Then they have a standard ideal protocol to call back. They are quite insistent, they send you emails if you don't acknowledge and they start calling.

The mechanics of the support is very well put in place.

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Head of IT Infrastructure Solutions at a tech services company with 51-200 employees

First of all, it depends which support model the customer purchases. If they are buying a foundation care with its low level of support, then you need to create a case manually and you need to write and contact customer service. If you are buying the Proactive Care Service, the guys from the customer service and support are very, very good. With Proactive Care Service, they contact you when you need to upgrade your firmware, etc... At all time HP Enterprise support works very, very well with Dell.

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BR
Associate Vice President - IT at a transportation company with 1,001-5,000 employees

We haven't contacted their technical support. We didn't have any issues since we purchased it.

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GH
CTO at a financial services firm with 5,001-10,000 employees

The HPE GreenLake support is great.

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Head of Hosting & LAN Services at Lanka Communication Services (Pvt) Ltd.

We haven't attempted to scale the solution just yet. It's still very early on in the process, as we have just had the solution for about a month or so. Therefore, I can't speak very well about its scalability. However, it's my understanding that scaling it not that hard. 

Primera supports all flash additional enclosures, where you can expand SSD

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MD
Technical Account Manager at a tech services company with 201-500 employees

HPE Primera's technical support has been responsive.

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Violin System 7000 Series: Support
Enterprise Solutions Architect at a tech vendor with 11-50 employees

Software licensing is a part of the hardware. There is no separate software license. When you purchase the hardware, it has everything included.

It has a one-time initial purchase fee. There is also the annual maintenance and the support maintenance cost. Support and maintenance are a part of the new hardware during the initial one year or three years. After that, support and maintenance are optional.

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Dell EMC PowerMax NVMe: Support
VF
Presales Engineer Information System and Security at a tech services company with 10,001+ employees
  1. The optimization of the cache memory of each engine and the use of persistent memory. 
  2. I/O density with predictable performance when we grab the I/O to host, as the storage level supported by the PowerMax is too far to be reached regardless of workload and storage capacity utilization. 
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AW
Senior BDM at a tech services company with 51-200 employees

The deduplication of the solution is excellent and the compression is quite helpful. These are the most useful aspects of the solution for us.

The initial setup is quite straightforward.

Technical support has been excellent.

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FA
VP Global Markets, Global Head of Storage at a financial services firm with 10,001+ employees

I was very impressed with the support overall. They understand customer service. They have never made me wait for anything. Things do go bump. Challenges and unpredictable circumstances do arise. I rate the Dell EMC team based on their prompt and decisive action during these circumstances.

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CM
Storage Team Manager at a government with 10,001+ employees

Their technical support is really good. We are using one of their monitoring tools and it phones home to the "mothership" in Massachusetts. That means they get real-time alerts or performance indicators. If a drive has exceeded a threshold five times in the last week, they will actually come out and preemptively replace that drive before it fails.

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Infrastructure Lead at Umbra Ltd.

The visibility within the storage resource tools or understanding the utilization of the SCM memory have been pain points. We know they are being used, but it is hard to actually see them within the actual GUI.

Firmware updates are a bit painful because you have to involve their support, as opposed to having the ability to do it yourself. This is probably for the best because you don't want something to go sideways while being the only person working on this and not having external support for it.

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Senior Solution Architect at Rackspace

As a service provider, we have to deliver the best possible service that is backed by SLAs. The NVMe performance is fantastic for our customers and the features of the PowerMax are fantastic. We have seen improvements in performance, which means less customer support tickets. The ease of management frees up resources for our storage teams so they can focus on other problems with other platforms, etc. This is such a self-sufficient beast of a platform that it has really freed up a lot of time so they can focus on other stuff besides storage.

There is no management overhead involved in optimizing performance. It does it so well on its own. We don't have to manage much at all. It really is like a set it and forget it solution. My storage engineers love the system. It is a lot less work than our previous systems, which weren't bad by any means. There is not nearly as much management as before. So, we are saving dozens of hours per month for our storage team, and that is a real cost in our business.

There are different ways to look at security and availability. We take advantage of array level encryption, but that is a behind-the-scenes thing. We tend to focus on the availability part, because high uptime and performance are important to us. In regards to data security and availability, the data is secure if it is encrypted. The availability means that it is always up.  We have very good opinions of the security features in both single-tenant and multi-tenant deployed to the security. 

There is also the security concept regarding access to data. What we are seeing is that the PowerMax is so consistently dependable that it gives us a very solid comfort level in terms of level of trust. There is data security and protection, keeping your data from the bad guys. On the other hand, there is security knowing that your data is always available. PowerMax provides both of those.

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Pure FlashArray X NVMe: Support
RZ
Manager of IT Department with 201-500 employees

The technical support was not good in the beginning. I would rate the support at a five out of 10. It has improved though.

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HH
Managing Director at Dr. Netik & Partner GmbH

The most valuable feature is the performance.

One of the best features is the support, which is excellent.

The user interface and reporting are good.

It is easy to deploy and administrate this solution.

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VP Infrastructure & Security at a financial services firm with 51-200 employees

We needed a flash array to support our core databases for maximum performance. We use SQL. We were using vSAN before, but we were having some problems with it. So, we wanted to isolate the databases with dedicated storage. Rather than using a vSAN solution using servers, we tested a couple of solutions, and we figured out that Pure FlashArray X NVMe was giving us the best performance.

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VS
Senior Administrator/IT Systems & Cloud Operations at a comms service provider with 10,001+ employees

Technical support is really good.

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IBM FlashSystem 9100 NVMe: Support
DC
Senior Client Specialist at a tech services company with 201-500 employees

The technical support is good.

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Microfinance at a financial services firm with 5,001-10,000 employees

The administration is easy and very straightforward. It is the same software for managing both flash and non-flash storage. It can be managed using either the GUI or the command-line interface.

It is a high-performance product that serves our requests well.

The IBM Professional Services give us technical support that is both timely and of high quality.

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General Manager at SinergyHard Ecuador

Technical support is very good. Overall, I'd rate it nine out of ten. They could guarantee the time it would take to provide answers, however, so that we know when to expect results and aren't waiting on them to respond.

In terms of replacing parts, it would be nice if they could say something like "this will take us two days or two hours". It would help us manage expectations for turnaround.

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Information Technology Senior Administrator at Genpa

IBM's support is not good. I experienced a big problem where I opened the console IBM Storage and would see that something was broken. I called the call centers, and I said, "I have a problem. My drive is not working." They want me to give them the serial number, I gave it to them and they told me "I cannot find your product. Your product is not here."

It was unbelievable. I had purchased it a week prior. I was the first person in Turkey to buy it. They said they couldn't help me. I ended up fixing it myself. 

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Dell EMC PowerStore: Support
CTO at Universita' degli Studi di Pisa

Dell EMC's customer and technical support are the best in the market, for sure. We have almost all the Dell EMC solutions here, so we know the support very well and it is absolutely the best in the market.

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BC
Chief Information Officer at a computer software company with 5,001-10,000 employees

We've had no issues with the machines since turning them on.

The machine supports "six nines" of availability. Anything they could do to push it closer to "seven nines" of availability would be extremely beneficial.

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Founder and CEO at Desktoptowork

Technical support for Compellent was a lot better because for Dell EMC the PowerStore is a new solution and they don't have a lot of people here in the Netherlands with the right knowledge to work on it.

Having said that, I don't have many concerns that it's a new solution. Other people do have concerns about that, but I believe in the knowledge of Dell EMC. Also, it's not 100 percent new. It's based on another hardware system, so I have no concerns.

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SO
Co-Founder at a tech services company with 11-50 employees

I did not contact Dell support for this Dell EMC PowerStore solution but I have contacted them before for other solutions. I am typically happy with Dell's support.

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NetApp NVMe AFF A800: Support
KB
Director Global Storage at a healthcare company with 10,001+ employees

I've dealt with technical support in the past, mostly for drive replacements or items of that nature. They've been very good in that respect. We're satisfied with the level of support we've been given as an organization. They are very responsive.

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Team Lead at Adani Enterprises Ltd

We have had no issues with technical support.

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Pavilion HyperParallel Flash Array: Support
JL
Network Manager at a transportation company with 1,001-5,000 employees

It comes down to the performance that they offer as well as the flexibility of bringing your own disk and replacing them on your own cycle. Those are the benefits that we get.

We have been able to consolidate storage into Pavilion. Pavilions are our only SANs because it is a bring your own disk solution. When new drives come out, we are able to take out half of the drives in the system, put in new drives, move our VMs over to the new drives, take the other drives out, and populate those with new drives. Then, we are suddenly twice as dense as we were before. NVMe flash is only going to get denser and cheaper so we can make use of that every couple of years by just throwing newer disks into it at a fraction of the cost of a new SAN.

We have been able to run a tremendous number of VMs on our Pavilion system. We haven't seen a change in staff. I wouldn’t consider any solution that I have to bring on additional staff to support. It is mostly about cost savings in hardware, and a happiness factor for all our users that everything will work so quickly.

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MP
Manager of Production Systems at a media company with 10,001+ employees

The most valuable features are the NVMe flash array and the parallel architecture of the underlying system. Instead of having very large gateway nodes or very large servers that exist at the border of a lake of storage, the Pavilion approach is to have many mid-size to smaller server nodes, which can basically all access the main flash array. This means that there's no bottleneck going into that very high-speed array. It's a better size, given the size of the user requests.

Typically, Pavilion sizes its multi-node system in such a way that each parallel node can actually service requests from individual users and because there are so many of them, everyone can essentially do this in parallel. It eliminates the bottlenecks in that respect.

Pavilion provides us with flexibility in our storage, which is one of the reasons that we've applied this architecture. There's lots of flexibility in how we use the resources while also maintaining a small footprint. Ultimately, Pavilion ensures industry-standard protocols. They present their storage as just NVMe over Fabrics, so it's standard-conforming. That means you can basically hook it into anything you want. It means that you can run GPFS on it, and you can run anything that can talk to NVMe over Fabrics. This means that we can use the Pavilion box as a drop-in replacement for a conventional array.

The fact that this solution enables us to run block, file, and object storage is something that's very important. As the industry changes, there's a tendency towards that type of overall storage solution and there's a lot of competition in that space. It's nice to see Pavilion taking it very seriously. It's one of those things where our needs evolve on a day-to-day basis. While it may not be important now, it will become more important in the future and it's important that anyone in this segment takes that technology seriously.

We haven't deployed Pavilion's HyperOS 3.0 support for global namespace for files and objects yet, although I have used it in lab environments. I think it's very compelling and I'm very excited about it. Of course, with NVMe, we roll things out slowly. But luckily, we have excellent partners in the area like AIT, who has a lab deployment where we can actually test these features out. Really, HyperOS 3.0 is the result of a lot of feedback that we provided them as well as played a key role in how that was architected. So, it's nice to see our feedback reflected in the direction of the software and the hardware.

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JB
Manager of Platform Software at a healthcare company with 51-200 employees

In our current configuration, we can only run the line controllers in high availability, active-standby mode, whereas we would like to see active-active implemented. That would get us more performance with a given number of line cards.

Their global namespace support is coming, and I believe it is based on NFS 4.1. We have a mix of both Linux and Windows usage in the company, and getting an NFS 4.1 client with Windows currently is difficult because I don't think that's supported. This is not an issue with the Pavilion product directly, versus more of the general environment. We would essentially like to see a Windows NFS 4.1 client supported so that we can take advantage of the Pavilion feature from both platforms.

Having a little more ease of use with the NFS global namespace vis-a-vis Windows would be an improvement.

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VAST Data: Support
HPC CTO at a tech services company with 10,001+ employees

The technical support is outstanding.

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Fungible Storage Cluster: Support
DS
Co-Founder and CTO at a consumer goods company with 201-500 employees

We have not needed to contact technical support.

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Hitachi Virtual Storage Platform 5000 Series: Support
AM
Storage and Backups Manager at a computer software company with 1,001-5,000 employees

The technical support is great. 

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Hitachi Virtual Storage Platform E990: Support
IT Infrastructure Manager at DISH

The technical support and services are good, strong. 

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AM
General Manager - IT Operations at a tech services company with 201-500 employees

They're very professional and up to date. Their sales staff and support teams are quite good. The pre-sales support is also excellent.

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IntelliFlash: Support
HM
Lead Systems Engineer at a retailer with 5,001-10,000 employees

I wouldn't say I like anything about this solution. We are looking for a replacement with Dell EMC and Pure Storage. Tegile's performance, support, and features are horrible. It's going down.

Multiple companies have bought it. It looked okay at one point in time, like four years ago. Even though it wasn't one of the best, it still looked okay. Since the management has changed several times, it looks like it's going down the drain. 

Performance is horrible now. Our original intent was to buy new storage in about two years. But since it became a critical urgency for us, we decided to purchase a new one in two or three months.

It would be better if they improved the codebase. We have issues very often with their code, and I think that is the main pain point. The hardware is also horrible because we have either a controller failure or a SATADOM failure very often. Now and then, we also have a disc failure. 

They have to get their act together. They have to make sure their hardware is robust, they have to make sure their code is good, and then we can think about new features and functionality. 

First, make the unit run properly, and then we can think about additions. Obviously, their support has to be knowledgeable. Because when I told them, "we have latency issues, come troubleshoot it for us," nobody came. But if we tell them that "we need to do a firmware upgrade," then they are like, "okay. Let's do a firmware upgrade." They will come to do the firmware upgrade, and then they will go. But with the firmware upgrades, you might never know when it works properly and when it doesn't work properly.

If there is a disc that needs to be replaced, and we ask them to replace it, they'll say, "okay, just share the remote station with us, and we'll run some commands, and we'll validate which disc is faulty. If it's really faulty, we will send the disc. We do that, and then they find the faulty disc and send a replacement.

They will do these minor things. But that's not what we are looking for. We are looking for more features and more functionality. Like if there is latency, try to help us out and help the customer find where the latency is. It doesn't necessarily have to be only with SAN storage. It might be a configuration issue, or it might be something else. So, you should help the customer find where the issue is. Unfortunately, that is not what we are getting from them. So they have to improve that a lot.

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CS
IT Manager at a agriculture with 1,001-5,000 employees

Once you started pushing it, it would start to not respond properly and then we would have to reach out to support, to try to figure out where these issues came from. They couldn't tell us where the problems were. Their advice was simply to take some load off and then it would work fine. 

Sometimes there was imprecise information. If there's an issue with the system, to kind of pinpoint where the issue was coming from, for example, if it was network latency or a load link to a VM or load link to some kind of switch, it would have been helpful to know. 

I know they can't look at all the networks, however, as the solution is connected to VMware and the SAN and the switch, there should be more information on the system. I can't pinpoint anything, which is a problem. Their reporting needs to be much better.

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Zadara: Support
CTO at Pratum

One of the main benefits is being able to scale up as needed, on-demand, without having to invest in any sort of hardware costs. If we were to get a large client, a Fortune 500 or Fortune 100, that had a significant number of assets or data they were looking to monitor, being able to scale on-demand and increase the drives behind the scenes is something that we can do in a matter of minutes today. If we were to manage that ourselves, it would take time to spin up those drives or to make those purchases and then get them configured and onboarded. We can now do that with the click of a button.

Zadara performs proactive monitoring and that includes any alerts or support tickets that are created within the system. For instance, if there is some sort of performance issue due to increasing ingestion or increasing storage consumption, or there are any other issues behind the scenes, all that is monitored. It creates an automated ticket that also goes to their team and one of their customer support individuals will reach out. We, obviously, have our own security monitoring on top of that, as well as performance monitoring, but we certainly work closely with Zadara and their support team in responding to any events that are generated. But they have the ability to go in and help mitigate any of the items that do come up.

It always helps having additional monitoring capabilities or individuals, especially when their focus is primarily on the data storage and the volumes behind the scenes, to ensure that everything's healthy and functioning. It's always good to have multiple layers there, in terms of visibility. But one of the key benefits that we have received is being able to respond quicker. We can open up a support ticket and ask them to make a change on our behalf, or to add additional storage, or to increase speed somewhere. They leverage their team to perform those things on our behalf and that saves our team from having to do it. They've been able to reduce the management overhead for us because we can offload some of those responsibilities to them.

It's pretty hard to compare performance levels to when we previously managed things ourselves, since we have grown significantly within the last five years and especially year-over-year. But we've probably seen an increase in performance of at least 100 to 200 percent. We've shifted workloads from SATAs all the way to SSDs. We've been able to go from a single GB to 10 GBs so performance-wise we're in a completely different arena. That being said, we've also doubled and tripled our event ingestion count. That has increased year-over-year with constant growth. So the performance demand has grown significantly. We're not only able to keep up with that but exceed that, year-over-year. We can scale resources, increase the network, decrease latency, increase the speed and the amount of CPUs and the amount of memory on those virtual private storage arrays, as well, as needed.

We've also been able to leverage some of the private compute. They're scaling up their compute so that you can actually spin up servers and instances closer to your storage, all within Zadara. That has been a tremendous benefit to us in increasing performance and reducing latency. I've been impressed with all of those features, and that capability is fairly new here. Staying cutting edge and providing additional services is something that's been very helpful to us as well.

In terms of data center footprint, we were able to take everything from our security operations center that was on-premises, and all of our co-lo's, and move all that into Zadara's management. That was definitely one of our primary objectives. They've been able to take over all the overhead that goes along with managing the backend infrastructure. It has been tremendously helpful in that regard.

Compared to us trying to do this ourselves, we've probably seen about 50 to 60 percent in cost savings over the last five years.

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CEO at Momit Srl

We use iSCSI and Object multi-protocols. These simplify our operations a lot because otherwise we would need a lot of different products or interconnections. With Zadara Storage Cloud, all of this is just one type of connection. It works only with Ethernet, which means no Fibre Channel nor other protocols, like InfiniBand. It is just Ethernet, which is easy and simple. You can just use the protocols that you need. Today, this means we are not using NFS. But, never say never. Probably tomorrow or one day, if someone would just ask us to implement something mounted via NFS, we are ready to go. This is good because we don't need to buy another hardware or additional features. The best part is the fact that the cost covers everything, so you don't have to activate features by license, e.g., we don't need to pay more to activate NFS, CIFS, or iSCSI because we are not using them today. We still have them. So, we are free to use them whenever we want, which is good.

All our customers report the same story when we ask for a case study. With Zadara Storage Cloud, you simplify the management, which is absolutely true. 

Zadara Storage Cloud's agility is the most important part because all customers want agility today. Everyone wants quick answers, support, and features as well as the ability to provide storage with just some clicks or a simple request. 

Zadara Storage Cloud is elastic in all directions. We create a lot of events (marketing events, technical events, and public speaking) with VMware. They have always been available to sponsor, participate, or just integrate their experience. Even with features, we requested some specific features for the Italian market, then they just put them into the roadmap, which was great.

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EO
CTO at a tech services company with 51-200 employees

We have several use cases for this product. Zadara provides the hardware and we build our services that are hosted on it.

They are responsible for building out the cloud hardware infrastructure and for us, it's a number of nodes and a number of disks attached to those nodes, with compute to manage everything. It also includes network infrastructure like switches for our data center.

They shipped all of the hardware to us, we installed it, and then we began to provide services with the support of Zadara. They share responsibility in management, providing the monitoring and management and the backend operations.

In some cases, we have just sold pure storage to our partners and customers. In other cases, what we provide is Infrastructure as a Service, which includes compute off of another platform that we have that isn't from Zadara, and the backend storage is with Zadara.

We also provide other services, including Backup as a Service. We provide the service with Veem as the backup solution. The backups are taken from the customer's environment and put onto Zadara storage in our data center.

We also offer disaster recovery as a service, where we provide the compute and the storage for disaster scenarios. A customer can spin up their entire environment on the VMs in our compute, and then their data is backed up and snapshotted into our storage on Zadara.

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Chief Technology Officer at Harbor Solution

Our initial application was probably the simplest one. We were sunsetting a product, but we needed to do some movement and we needed some additional storage, but we knew that what we needed was going to change within six months as we got rid of one product and brought in another. To handle this, we started deploying Block storage with Zadara, which we then changed to Object storage and effectively sent back the drives related to the Block storage as we did that migration. This meant that we did not have to invest in new technology or different platforms but rather, we could do it all on one platform and we can manage that migration very easily.

We use Zadara for most of our storage and it provides us with a single-tenant experience. We have a lot more customer environments running on it and although we don't use the compute services at the moment, we do use it for multi-tenant deployment for all of our storage.

I appreciate that they also offer compute services. Although we don't use it at the moment, it is something that we're looking at.

The fact that Zadara provides drive options such as SSD, NL-SAS, and SSD Cache is really useful for us. Much like in the way we can offer different deployments to our customers, having different drive sizes and different drive types means that we can mix and match, depending on customer requirements at the time they come in.

With available protocols including NFS, CIFS, and iSCSI, Zadara supports all of the main things that you'd want to support.

In terms of integration, Zadara supports all of the public and private clouds that we need it to. I'm not sure if it supports all of them on the market, but it works for everything that we require. This is something that is important to us because of the flexibility we have in that regardless of whether our customers are on-premises, in AWS, or otherwise, we can use Zadara storage to support that.

I would characterize Zadara's solution as elastic in all directions. There clearly are some limits to what technology can do, but from Zadara's perspective, it's very good.

With respect to performance, it was not a major factor for us so I don't know whether Zadara improved it or not. Flexibility around capacity is really the key aspect for us.

Zadara has not actually helped us to reduce our data center footprint but that's because we're adding a lot more customers. Instead, we are growing. It has helped us to redeploy people to more strategic projects. This is not so true with the budget, since it was factored in, but we do focus on more strategic projects.

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GW
Platform and Infrastructure Manager at a tech services company with 1,001-5,000 employees

We use Zadara as a multi-tenanted experience and it is key to us that we have dedicated resources for each tenant because it maintains a consistent level of performance, regardless of how it scales.

The fact that Zadara provides drive options such as SSD and NL-SAS, as well as SSD Cache, is very important because we need that kind of performance in our recovery environments. For example, when the system is used in anger by a customer, it's critical that it's able to perform there and then. This is a key point for us.

At the moment, we don't use the NFS or CIFS protocols. We are, however, big users of iSCSI and Object, and the ability to just have one single solution that covers all of those areas was important to us. I expect that we will be using NFS and CIFS in the future, but that wasn't a day-one priority for us.

The importance of multi-protocol support stems from the fact that historically, we've had to buy different products to support specific use cases. This meant purchasing equipment from different vendors to support different storage workloads, such as Object or File or Block protocols. Having everything all in one was very attractive to us and furthermore, as we retired old equipment, it can all go onto one central platform.

Another important point is that having a single vendor means it's a lot easier for us to support. Our engineers only need to have experience on one storage platform, rather than the three or four that we've previously had to have.

It is important to us that Zadara integrates with all of the public cloud providers, as well as private clouds because what we're starting to see now, especially in the DR business, is the adoption of hybrid working from our customers. As they move into the cloud, they want to utilize our services in the same way. Because Zadara works exactly the same way in a public cloud as it does on-premises, it's a seamless move for us. We don't have to do anything clever or look at alternative products to support it.

It is important to us that this solution can be configured for on-premises, co-location, and cloud environments because it provides us with a seamless experience. It is really helpful that we have one solution that stretches across on-premises, hybrid, and public cloud systems that looks and works the same.

An example of how Zadara has benefited our company is that during the lockdown due to the global pandemic, we've had a big surge in demand for our products. The ability of Zadara to ramp up quickly and expand the system seamlessly has been a key selling point for us, and it's somewhat fueled our growth. As our customer take-up has grown, Zadara's been the backbone in helping us to cope with that increased demand and that increased capacity.

It's been really easy to do, as well. They've been really easy to work with, and we've substantially increased our usage of Zadara. Even though we've only been using it for just about five months, in that time, we've deployed four Zadara systems across four different data centers. Their servicing capacity has been available within about four weeks of saying, "Can you do this?" and them saying "Yes, we can."

With respect to our recovery solutions, using Zadara has perhaps doubled the performance of what we had before. A bit of that is because it's a newer technology, and a bit of that is also in the way we can scale the engine workload. When the workload is particularly high, we can upgrade the engine, in-place, to be a higher-performance engine, and then when the workload scales down, we can drop back to a lower-performance one. 

That flexibility in the performance of not only being able to take advantage of the latest flash technology but also being able to scale the power of the storage engines, up and down as needed, has been really good for us.

Using Zadara has not at the moment helped to reduce our data center footprint, although I expect that it will do so in the future. In fact, at this point, we've taken up more data center footprint to install Zadara, but within six months we will have removed a lot of the older systems. It takes time to migrate our data but the expectation is that we will probably save between 25% and 30%, compared to our previous footprint.

This solution has had a significant effect on our budgeting. Previously, we would have had to spend money as a capital expense to buy storage. Now, it's an operational expense and I don't need to go and find hundreds of thousands of pounds to buy a new storage system. That's helped tremendously with our budgeting.

Compared to the previous solution, we are expecting a saving of about 40% over five years. When we buy new equipment, our write-down period is five years. So, once we've bought it, it has to earn its keep in that time. Using Zadara has not only saved us money but it will continue to save us money over the five years.

It has saved us in terms of incurring costs because I haven't had to spend the money all upfront, and I'm effectively spreading the cost over the five years. We do see an advantage in that the upfront capital costs are eliminated and overall, we expect between 30% and 40% savings over the lifetime if we'd had to buy the equipment.

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IA
Chief Information Officer at a tech services company with 201-500 employees

One of the most useful features is that they provide iSCSI as a service. That was very useful for us because it allows us to simply mount their storage into our servers and just utilize it as if the storage is local. That's number one.

Number two, their reliability and fault tolerance, is really unmatched. We were able to upgrade our storage, add more drives, add volumes, replicate volumes, and change sizes of volumes, all with zero downtime. It's very impressive.

These two features are extremely useful for us. The iSCSI as a service, as well as the fact that the system is highly resilient for fault tolerance.

We typically use iSCSI and to a lesser degree, object storage. We have not been using NFS, so I can't comment on that, but the fact that the solution offers all of those is certainly a big differentiator for people who are looking for those kinds of solutions. It means that they don't have to have multiple vendors or multiple systems to put together to support those different solutions.

For example, if I need to have S3, I don't have to go to Amazon or anybody else because I have it available within Zadara. iSCSI is exceptionally rare to find as a service and the fact that they support it is a major competitive advantage, and the same is true with CIFS and NFS. You would need extra plugins and extra add-ons from other vendors like VMware in order for you to do this, but Zadara does it out of the box, which is nice.

Zadara can be configured for on-premises, colocation, and cloud-based deployments and we use a mixed-mode. We provide our services in a cloud capacity but we're not in the public cloud. We're not in AWS or Azure, for example. We have our own private cloud and Zadara is working beautifully in this hybrid mode. They do have an on-premises solution as well, which we have not yet taken advantage of but we are planning to.

The fact that they can provide us services that are outside of our data center is of utmost importance. If something happens to my data center, I know that I have an off-site remote, either backup or remote system that I can tap into and continue my operations. The fact that they can provide me an on-premises solution, which is really the entire stack in my data center, where I need it to be low latency and high capacity storage, is certainly something that we'll be looking into. It's nice to know that those options are available from the same vendor.

At this point, we only use Zadara for storage, but we are about to use some of the other services. In terms of agility, the platform has been working flawlessly. All their SLAs have been met. We have been adding more storage, we have been upgrading from one engine to another, and all of that was happening without any kind of outage.

I would categorize Zadara as elastic in all directions for the fact that we can add more capacity on the fly. We can add more drives or more cache storage. We can increase the engine if we need to have it faster with more memory, or with more CPU power. The fact that we can do all of that with a click of a button and it happens, it's provisioned relatively quickly, and we pay by the hour rather than paying for it outright, allows us to scale without letting them know. It is easy because they don't have to provision special hardware just for us and it can happen fast. For example, if all of a sudden my business experiences an increase, I can react within the hour. Any change to the billing is reflected immediately.

Using this solution has increased performance in our environment because we can offload storage capacity elsewhere, which we know is infinite in size. This alleviates a lot of the headaches, it's been consistent, and it has worked pretty well. It would be difficult to estimate our performance increase because we don't measure it.

Our data center footprint has been reduced using Zadara. We have fewer storage systems today in our data center which means less power consumption, less environmental impact, less heat, and they take up a smaller physical footprint on the racks. I cannot say exactly how much, but it's definitely at least half a rack.

In terms of saving resources and redeploying people to more strategic projects, I can say that it allows us to support more storage with the same number of people. But, I cannot say that the next time I would have bought storage, I would have had to add another person. I really cannot make that kind of a distinction. The only exception I can say is that they are helping us in our West Coast data center because over there, I do not have any staff. The fact that Zadara is helping me with storage, certainly I can say that there would have been a staff member managing the on-premises storage locally. Instead, Zadara is taking care of that, leaving me with requirements for one less person.

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